Ejecutivo de Negocios Pyme

**Responsibilities**:- Responsible for attracting, maintaining, retaining and growing the relationships managed with clients in the portfolio, offering a high value service advising on segment products. Serves a consolidated client portfolio.- Generate leads through client references, commercial activities, market mapping exercises like carpet bombing, micromarketing activities, joint events in partnership with associations.- Use all available intermediary channels to generate leads, focus on open market sourcing, to engage with potential new customers.- Understand customer needs, explore and educate customer on value add in terms of their commercial needs.- Address how Citibank products and services can meet their business requirements.- Influence the customer to initiate the relationship which helps in supporting the immediate needs.- Identifying opportunities of Working Capital, Term Loan & Non fund based products.- Ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner.- Act as the escalation point for their unresolved queries and complaints.- Ensure that Know Your Client and Anti-Money Laundering and other compliance norms are strictly adhered to.- Complete all mandatory certifications within 90 days of joining the bank and continuously keep self updated on changes in products, processes and compliance/regulatory norms.- Provide complete and comprehensive information on products, services, charges etc. proactively to the customer and ensure best services are provided to them.- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.**Qualifications**:- Bachelor's degree. Experience in sales of financial products.- Awareness about markets/current trends, general awareness about current affairs. Awareness about banking regulations/product regulations around insurance/investments etc. Understanding of basics of finance.basics of banking; understanding of markets - key drivers, current trends etc. Strong sales and relationship skills and should be comfortable with self-sourcing of asset clients. Knowledge of financial statements. Exp - Experience in Sales - Trade Fx & Asset exposure would help Awareness about markets/current trends, general awareness about current affairs Awareness about banking regulations/product regulations around insurance/investments etc. Understanding of basics of finance.basics of banking; understanding of markets - key drivers, current trends etc.- Ability to Sell - strong selling/product pitching abilities; relationship management skills/potential to manage; high achievement orientation- Consistently demonstrates clear and concise written and verbal communication skills**E**ducation**:- Bachelor’s/University degree or equivalent experience**EJECUTIVO DE NEGOCIOS PYME**Funciones:- Asesorar de manera integral a los clientes PyME buscando resolver todas las necesidades de la empresa posicionando al banco como la 1ra opción en todos los productos que pueda adquirir el cliente.- Ofrecer un servicio de alto valor sobre asesoría de productos financieros PFAES Y PM para identificar principales problemas y oportunidades para oferta de productos del segmento y otras soluciones financieras.- Asegurar el cumplimiento de las metas sobre atracción de clientes nuevos, venta cruzada al portafolio, graduación de clientes a cartera consolidada.- Visitar a clientes para entender las oportunidades de mejora y elaborar planes de negocio con las expectativas de los clientes de la zona, asegurando los índices de NPS definidos a nível franquicia.- Implementar e influir en conjunto con el Gerente de Sucursal en el diseño de planes de acción que aseguren alcanzar la meta de NPS.- Identificar oportunamente mejoras en el servicio y escalar a su Gerente de Sucursal.**Escolaridad y Experiência**:**A.1** Licenciatura concluida en áreas económico - administrativas. Otras carreras son aceptables si tiene gusto y experiência en ventas a Pymes. Al menos 1 años de experiência en venta de productos financieros.**A.2 **Licenciatura trunca (menos del 50% de créditos) o al menos 2 años de experiência en venta de productos financieros.**Competencias y Habilidades Externas**:- Excelentes capacidades de comunicación y manejo de objeciones con los clientes para lograr ventas efectivas.- Capacidad de comunicación efectiva con superiores, integrantes de su mismo equipo y otros equipos de trabajo.- Proactivo, sugiere y propone mejoras para el negocio.- Tolerancia a la frustración (objeciones con él cliente, procesos, trámites, seguimientos etc).- Orientado hacia resultados.- **Job Family Group**:Consumer Sales- **Job Family**:Consumer Business Development- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applic