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hace 4 semanas

Merida, México Kwan Technology Inc A tiempo completo

Technical Support Engineers at Kwan provide multiple channels of technical assistance to help ensure our Client's customers are securely and properly using their Identity Management security platform.We are looking for either a junior person with strong potential or an experienced A+ team member.- Technical support for customers purchasing and using the clients' products.- English speaking and can demonstrate the equivalent of CERF B1 (Intermediate Level)- Comfortable with office hours and able to adjust occasionally for customer convenience.- Assist in the design of technical solutions for customers based on Venafi and partner products and technology.- Work closely with other field teams to ensure cohesive product and service solutions.- Proactively communicate customer problems and record all customer interactions in our CRM system.- Assist the Customer in performing the installation and customization of the Client's products in the customer's environment.- Establish and maintain effective working relationships with clients.- Work effectively with QA and development to troubleshoot and resolve complex product issues.- Ability to potentially travel for customer or company events.- Help create and deliver product training.- Enterprise-level troubleshooting and Support experience- Public Key Infrastructure (PKI) including technology, standards, and implementations.- Understanding of large network design, layout, and operations.- Identity and Authentication technologies, e.g., LDAP, Active Directory. Okta, SAML, CyberArk- Database (MS SQL/MySQL) experience, including the ability to write queries.- Excellent presentation, verbal, and written communication skills.**Requirements**:- Bachelor's degree or equivalent experience.- Experience using Venafi's products and encryption technologies.- Basic scripting or coding understanding. (Bash, PowerShell, C#, Python)- Experience working with Kubernetes, Docker, or APIs- Direct security or systems management industry experience.- CISSP or other security certificates are a plus.

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