Payments - Client Service - Associate

hace 2 semanas

Ciudad de México JPMorganChase A tiempo completo

A critical part of the process relies on effective working relationships between others Client Service team members, Sales, Product & Implementation. In addition, we work closely with a variety of internal functional partners in order to ensure seamless end to end service delivery.**Roles and Responsibilities**:(include specific functions/tasks/performance objectives but not limited to)- Provide the client with support/information regarding interest claims and billing enquiries.- Act as escalation point for large money movements and escalated transactional enquiries.- Liaise with Relationship, Product and Operations Managers regarding service issues.- Understand clients’ business to help identify solutions, client efficiencies and cross sell opportunities.- Identify opportunities for product development and enhancement, and process improvements.- Eliminate exceptional and manual processes.- Run Service Quality Reports and use the data to understand and analyze client's payment activities, patterns of client enquiries, opportunities for increasing client's straight-through rates.- Advise clients on and assist with incremental account set up and operational procedures and liaise with Implementations to ensure these account set ups are correct.- Manage risk through close attention to client overdrafts, unpaid bills etc. and, escalate risk related issues to appropriate parties as required.- Record client interactions in Navigator (e.g. calls, issues, proactive communications etc.).- Participate in and support TS initiatives as needed.- Build solid working relationships with customers and internal partners.- Attend meetings and training as required to continue development and to enhance knowledge of cash management products, processes and technologies.- Attention to detail and accuracy is an essential requirement as there are a number of varied processes that are undertaken across the group, adaptability and flexibility are also key skills for this role.**Education/ Experience**- Graduate of any Business course.- Cash Management and Treasury Services experience/knowledge preferred.- Client contact experience preferred.- Fluent written and spoken in English and Spanish.**Functional Skills/ Knowledge**- Proven client service experience.- Cash management/Treasury product knowledge preferred- Keen attention to detail.- Strong verbal, written, and interpersonal communication skills, with proven ability to negotiate.- Ability to manage multiple tasks and prioritize effectively.- Ability to work in a fast-paced environment.- Ability to adapt to a changing environment including changes or adjustments to work schedule and overtime.- Strong organizational and decision-making skills.- Exhibit ability to work effectively in a team environment.- Excellent interpersonal skills.- Demonstrates cultural sensitivity and awareness.**Technical/ Application Skills**- Proficient in MS Office Tools: Outlook, Excel and Word.

  • Payments Service Delivery Manager, LatAm Growth

    hace 4 semanas

    Puebla de Zaragoza, México Global Payments Inc. A tiempo completo

    A leading payments technology company is seeking a Service Delivery Manager in Puebla, Mexico. In this role, you will manage multiple clients and their production services, implement service improvement plans, and conduct regular reviews. The ideal candidate must have a Bachelor's Degree, strong client-facing experience, and be fluent in Spanish with...

  • Sr. Brand Payments Associate

    hace 4 semanas

    Ciudad de México NABIS A tiempo completo

    **About Nabis**Nabis is the #1 Licensed Cannabis Wholesale Platform in the world with the largest portfolio of cannabis brands, supplying hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.We're at the forefront of this movement and are...

  • Payments Lifecycle

    hace 3 semanas

    Ciudad de México JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION**Responsible to support Payments Operational Processes such as:- Monitoring / Investigations of local clearing MXN / USD transactions (SPEI / SPID payments).- Monitoring / Investigations of MXN low value payments (CECOBAN)- Monitoring / Investigations of MXN / USD international transfers- Checks printing, checks deposits & referenced...

  • Payments - Client Service - Analyst

    hace 7 días

    Colonia Lomas de Chapultepec, México JPMorganChase A tiempo completo

    **JOB DESCRIPTION** As a Client Service Analyst, you will report to a Client Service Senior Associate or Client Service Manager. You will be responsible for various customer service and relationship management activities, as well as operational controls for an assigned portfolio of clients. In this role, you will serve as the primary point of service contact...

  • Payments - Client Service - Associate

    hace 2 semanas

    Colonia Lomas de Chapultepec, México JPMorganChase A tiempo completo

    **JOB DESCRIPTION** A critical part of the process relies on effective working relationships between others Client Service team members, Sales, Product & Implementation. In addition, we work closely with a variety of internal functional partners in order to ensure seamless end to end service delivery. **Roles and Responsibilities**: (include specific...

  • Customer Service Associate

    hace 4 semanas

    Ciudad de México Safeguard Global A tiempo completo

    Our client is seeking an experienced Senior Customer Service Associate to support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction. Position Summary The Senior Customer...

  • Site Payments Associate Ii

    hace 4 semanas

    Ciudad de México PPD A tiempo completo

    We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving...

  • Site Payments Associate Ii

    hace 4 semanas

    Ciudad de México PPD A tiempo completo

    **JOB DESCRIPTION**:- We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of...

  • Quality Coach 1

    hace 2 semanas

    Ciudad de México Global Payments A tiempo completo

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Lead Account Executive

    hace 3 semanas

    Ciudad de México Global Payments A tiempo completo

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....