Success Specialist

hace 2 días

distrito federal, México Elevate Teams A tiempo completo

The Success Coordinator is responsible for the successful onboarding, performance, and retention of Virtual Assistants (VAs). This role ensures VAs are fully prepared for placement, supported throughout their journey, and set up to succeed while maintaining strong relationships and contributing to high-quality client service. At Elevate Teams, we operate under the EOS (Entrepreneurial Operating System), which means clarity, discipline, and accountability are at the core of how we work. Every team member has clear expectations, measurable outcomes, and alignment around a shared vision. Everything we do is also deeply rooted in our core values: Be Great, Good Vibes, Curious, Poised, Defender, and Extreme Ownership. These values aren’t just words on a page; they define how we work, collaborate, and grow together. What You’ll Do Serve as the primary point of contact for assigned VAs, maintaining regular communication Build strong working relationships with VAs through consistent 1:1s and ongoing support Ensure VAs clearly understand their role, responsibilities, and performance expectations Monitor VA performance, engagement, schedule compliance, and communication Identify risks early and address performance or engagement issues proactively Support onboarding and kick-off calls to ensure smooth VA placements Coordinate escalations with the Client Success team when needed Review Hubstaff reports and resolve time or attendance discrepancies Track and update VA performance data, reports, and internal systems Own retention outcomes for assigned VAs and support retention initiatives How Success Is Measured Retention rate of assigned VAs VA performance, engagement, and compliance metrics Resolution speed and effectiveness on at-risk VAs Consistency and quality of communication and follow-through Who You Are Supportive, but confident in holding others accountable Organized, calm, and reliable under pressure Clear communicator with strong emotional intelligence Proactive problem-solver with an ownership mindset Detail-oriented and comfortable working with data and tools Requirements English fluency (C1–C2), written and spoken; comfortable on client-facing calls 2+ years in a people-facing role (Talent Success, Team Lead, Supervisor, Client Success, Account Management, or BPO/staffing coordination) Strong interpersonal and communication skills; able to build trust with VAs Highly organized, detail-oriented, and able to manage multiple priorities Comfortable working independently and collaborating in a fast-paced environment Proactive problem-solver with a customer-first mindset Flexible and adaptable to changing priorities and client needs Preferred Experience Managing remote teams, BPO environments, or Virtual Assistants Familiarity with the U.S. insurance industry (training provided) Comfortable using tools like Google Workspace, Notion, CRM systems, and Hubstaff. What We Offer $1,400 –$1,740 USD (based experience) Join a fast-growing, people-first team during an exciting growth stage Clear onboarding, tools, and coaching, you’re set up to win from day one Real growth opportunities as the team expands Fully remote, supportive culture with good energy and ownership #J-18808-Ljbffr

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