Ticket Agent

We are looking for a Ticketing Agent to work in the Business Plane Experience, a travel agency specializing in travel-related services for business trips. We take pride in delivering exceptional service and are available 24/7 to tackle any challenges that may arise along the way. Providing internal support for air ticket issuance, hotel reservations, and transfers for Business Plane Network.Location: Monterrey, Nuevo León.Job Requirements- Education: At least high school.- Experience: Previous experience in a travel agency is a plus- Knowledge of GDS in Amadeus is preferred.- Customer service experience preferred.- Great ability to manage time and prioritize tasks- Knowledge of Amadeus reservation systems is an advantage.- High attention to detail and following standard procedure.- Available to work with a flexible work schedule.- Experience with corporate client is an advantage.Job Responsibilities- Book and issue flights using the Amadeus GDS and other travel agency booking platforms.- Research to locate the best pricing and offer options according to the client's specifications.- Book transportation, and make hotel reservations for guests in their desired location, ensuring their specifications for their stay are met.- Resolve issues related to bookings, flight schedule changes, and client complaints.- Process rebooking, cancellation, and refunds.- Process payments and maintain accurate records of daily transactions.- Making outbound calls to airlines, consolidators, and suppliers about bookings.- Provide exceptional customer service to Corporate clients.- Builds and maintains relationships with travel and tour suppliers, wholesalers, and tour operators.Additional benefits and advantagesCompetitive monthly salary of **$13,000 to $16,000** for the trial period.Fully paid trial period.Opportunities for professional growth and development.Dynamic and collaborative work environment.If you're interested, please share your CV in EnglishTipo de puesto: Por tiempo indeterminadoSueldo: $14,000.00 - $16,000.00 al mesBeneficios:- Días por enfermedad- Horarios flexibles- Opción a contrato indefinido- Uniformes gratuitos- Vacaciones adicionales o permisos con goce de sueldoTipo de jornada:- Rotativo- Turno de 8 horasLugar de trabajo: Empleo presencial