Virtual Call Quality Assistant
hace 2 semanas
**Vacante para la empresa Julius 2 Grow en Monterrey, Nuevo León**:**Join Our Team as a**Virtual Call Quality Assistant****:Are you **super detail-oriented** and love the idea of ensuring excellence in every interaction? Do you enjoy working with data and uncovering patterns? Then this opportunity is for youWe're looking for a proactive and organized individual to join our Pay-Per-Call team. Your main mission will be to be the **guardian of our call quality**, ensuring everything runs perfectly and that our data provides the key insights for our campaign success.**What You'll Do in This Role**:- **Listen & Ensure Quality**: Dive into a high volume of recorded calls, evaluating and logging key information according to our quality standards. Your ear will be our best ally- **Detect & Report**: You'll be the first to identify any anomalies or quality issues in calls, from duration to potential connection failures or content problems.- **Analyze & Document**: You'll keep our quality reports updated in Excel/Google Sheets and document every finding, providing us with valuable information for decision-making.- **Collaborate & Support**: You'll work closely with the QA team and account managers, sharing trends and assisting with ad-hoc tasks that help us optimize our operations.**What We're Looking For**:- **Advanced proficiency in Excel/Google Sheets** (filters, sorting, basic formulas).- **Fluent in English** (spoken and written) is a must. If you speak Spanish, that's a big plus- Availability to work **standard USA EST business hours**, Monday-Friday.- **Impeccable attention to detail** and the ability to stay focused on repetitive tasks.- Comfortable listening to extended call recordings and identifying key context.**Extra Points If You Have**:- Previous experience with **Pay Per Call marketing** or working in a **performance marketing agency**.- Familiarity with terms like CPA, CPL, conversion rate, margins, and quality score.- Prior quality assurance or customer support experience.- A proactive mindset and the ability to work independently within a remote team.**Nível de educación deseada**:Superior - titulado**Nível de experiência deseada**:Nível Medio**Función departamental**:Marketing / RRPP / Comunicación**Industria**:Marketing**Habilidades**:- Pay Per Call- Call Quality- Customer Services
-
Virtual Assistant
hace 4 semanas
Monterrey, México Jouyll A tiempo completo**Monterrey**:**Mexico**:We are looking for a Virtual Assistant to provide administrative support to our team.For this role, a strong Internet connection is required, along with experience using communication tools.Ultimately, you should be able to handle administrative projects and deliver high-quality work under minimum...
-
Virtual Medical Office Assistant
hace 2 semanas
Monterrey, México MD Medical Group A tiempo completo**Position Name**:Virtual Medical Office Assistant **Job description**: Our office in Monterrey provides remote service to several Medical Offices in the United States. Virtual office assistant help with verification of insurance, care gaps, claim creation, and document management while meeting operational and quality metrics. **Location: Monterrey, NL,...
-
Virtual Medical Assistant
hace 3 días
Monterrey, N. L., México Interra NeuroscienceAvere Healthcare A tiempo completoJob Title: Virtual Medical Assistant (Neurology Clinic) – BilingualPosition Type: Remote / VirtualDepartment: Clinical OperationsReports To: Neurology Provider / Clinic ManagerPosition SummaryWe are seeking a highly organized and detail-oriented Virtual Medical Assistant (VMA) to support our Neurology Clinic. This role is fully remote and requires strong...
-
Asistente de Oficina Virtual, Virtual Medical
hace 4 semanas
Monterrey, México MD Medical Group A tiempo completo**Position Name**:Virtual Medical Office Assistant**Job description**: Our office in Monterrey provides remote service to several Medical Offices in the United States. Virtual office assistant help with verification of insurance, care gaps, claim creation, and document management while meeting operational and quality metrics.**Essential duties and...
-
Virtual Legal Assistant
hace 2 semanas
Monterrey, México Virtual Staffing LLC A tiempo completo**WE ARE HIRING VIRTUAL LEGAL ASSISTANTS, FULLY BILINGUAL SPN-ENG.**: - **Salary rate of US $5 - $6 per hour, 40hrs per week**_ **Description** Legal administrative assistants perform secretarial and administrative duties in law offices or offices that work with legal documents (e.g. Real estate companies, land title offices, the court system). These...
-
Dental Assistant
hace 3 días
Monterrey, México Tele-Help A tiempo completoDo you desire to work remotely for United States, Canadien, and UK-based companies? We are looking for English Speaking Mexico-based **Dental Assistant** to work in various roles across North America and Europe. Tele-Help is Mexico & Las Vegas-based business process organization (BPO); we focus on providing skilled staff to our partners in the United...
-
Junior Assistant
hace 2 semanas
Monterrey, México Grupo Rolvah A tiempo completo**Responsibilities**: - Organize office and assist associates in ways that optimize procedures - Sort and distribute communications in a timely manner - Create and update records ensuring accuracy and validity of information - Schedule and plan meetings and appointments - Monitor level of supplies and handle shortages - Resolve office-related malfunctions...
-
Personal Assistant
hace 4 semanas
Monterrey, México Jouyll A tiempo completo**Monterrey**:**Mexico**:We are looking for a Personal Assistant to provide administrative support to our team.For this role, a strong Internet connection is required, along with experience using communication tools.Ultimately, you should be able to handle administrative projects and deliver high-quality work under minimum...
-
Assistant
hace 7 días
Monterrey, Nuevo León, México FASHION MERCADO S.A. de C.V A tiempo completoCompany DescriptionFASHION MERCADO S.A. de C.V. is an international company specializing in the manufacture, marketing, and distribution of wholesale women's and girls' clothing. With production facilities in Mexico, China, and India, the company prioritizes high-quality fashion for youth, plus-sized, and children's markets. FASHION MERCADO collaborates with...
-
Virtual Medical Assistant
hace 1 día
Monterrey, N. L., México Cerebrocare A tiempo completoAbout us:At Cerebrocare, we are professional and innovative and our goal is to use cutting edge technologies and highly trained subspecialists to pioneer access to key ancillary and clinical services through primary care practice partnerships.Position Description:As a medical assistant, you will function as a member of a clinical team performing supportive...