Bilingual Analyst

hace 3 semanas

Ciudad de México SpotOn A tiempo completo

At SpotOn, we’re helping small businesses and restaurants compete and win with technology to better connect with their customers. Think marketing software, website development, e-commerce, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions.Recently, SpotOn has:- Raised $300M in Series F funding (valuing SpotOn at $3.6 Billion)- Earned awards for Great Places to Work and Built In’s Best Places to Work- Earned award for Inc’s Fastest Growing Company in 2023- Rated the top-rated point-of-sale (POS) for Restaurants, Bars, Retail, and Small Business by Capterra users- Helped local businesses succeed with technology and support to battle through the labor shortage while also helping their employees earn more.This year, we’re going even bigger—caring hard and moving fast down the path of high growth and positive impact.That’s where you come in.We are looking for**Tech Support Representatives**We are looking for someone who is bilingual with customer service experience, preferably in a banking, finance, payments or customer service related environment.**Responsibilities**:- Manage, process and resolve technical issues in an accurate and timely manner.- Provide excellent customer service through verbal and written communication.- Focus on problem solving, on handling difficult and high-stress situations.- Maintain a deep understanding of our products and services, staying up-to-date with the latest features and updates to better assist customers.**Requirements**:- Advanced English (C1)- 1-3 years of experience working in a tech support environment- Excellent customer relationship skills and a passion for achieving goals.- Knowledge and experience in troubleshooting- Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.- Excellent verbal and written communication skills to manage internal and external relationships.- Ability to establish lasting relationships with clients and colleagues.- High school diploma or equivalent (minimum).- It is valued to have completed university or technical studies.Pay: $18,000.00 - $21,000.00 per monthWork Location: In person

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