Senior Director, Applications Service Excellence
hace 1 semana
Oracle Applications Service Excellence (ASE) was created to ensure a delightful customer experience across our entire SaaS portfolio while guiding our customers through their cloud business transformation. We deliver four quarterly updates per year, with hundreds of new features in each release, showcasing our commitment to continuous innovation. By combining Development, Operations, and Support into one organization, we have changed the mindset from traditional software delivery into a truly Customer-Centric culture. This further strengthened our reputation of delivering quality products and services that customers love and why Oracle is consistently positioned as a dominant Leader in numerous Gartner® Magic Quadrants.As Senior Director you will be accountable for meeting the strategic, operational performance, quality and budgetary objectives set for the entire business unit, while assuring the highest level of customer satisfaction. You will work closely with senior managers and other directors to ensure proper utilization and performance goals are met, while being accountable for overall organization success. Your role will also include a strategic planning function for the regional organization, while ensuring the implementation of operational policies through subordinate managers and interacting with executive management to influence policy.Career Level - M5This position is based in Guadalajara where Oracle’s Mexico Development Center (MDC) is at the forefront of innovation in software development, cloud engineering, artificial intelligence, and service delivery. Co-locating these teams in MDC enables shared responsibilities and combined workflows across the entire software development lifecycle from design, prototype, build, test, release, deploy, support, and enhance for continuous improvement.EDUCATION, EXPERIENCE & SKILLS- Master’s degree (or equivalent) in related technical, functional, or professional domain area- Eight or more years of hands-on experience in software development, implementation, or support- Six or more years of management experience, including four or more years as a senior executive- Demonstrated record of success in customer engagements and strategic account management- Proven escalation management including partner and cross line-of-business collaboration- Thrive managing and growing customer relationships at the senior executive level- Ability to articulate and solve complex business and technical problems- Customer-Centric focus on high quality service, delivery, and retention- Passion for leading teams and providing mentorship and coaching- Excellent verbal and written communication skills- Highly logical, analytical, and innovative thinker- Proficiency in agile and related methodologies
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Senior LATAM AI Solutions Commercial Director
hace 3 semanas
Zapopan, México Luxen AI A tiempo completoUna empresa de tecnología innovadora busca un Director Comercial Senior para liderar su estrategia en Latinoamérica. El candidato ideal tiene más de 4 años de experiencia como Director Comercial en empresas de primera línea, habilidades en ventas B2B y una cartera de clientes activa. Las responsabilidades incluyen diseñar estrategias comerciales,...
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Principal Service Reliability Applications Developer
hace 2 semanas
Zapopan, México Oracle A tiempo completo**Key Responsibilities** - End-to-end service ownership: design for telemetry, security, resiliency, scalability, and performance; lead sizing/architecture; drive service health reviews and process simplification. - Incident management and prevention: lead postmortems/RCAs, coordinate fixes, define repair items, and implement data-driven prevention and...
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Principal Service Reliability Applications Developer
hace 2 semanas
Zapopan, México Oracle A tiempo completo**Key Responsibilities**- End-to-end service ownership: design for telemetry, security, resiliency, scalability, and performance; lead sizing/architecture; drive service health reviews and process simplification.- Incident management and prevention: lead postmortems/RCAs, coordinate fixes, define repair items, and implement data-driven prevention and...
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Applications Java J2EE
hace 2 días
Zapopan, Jalisco, México Oracle A tiempo completoApplications Java, J2EE & PLSQL DeveloperWhy Joining Oracle Fusion ERP?Are you ready to join Oracle core product development team working on the global leader of ERP Cloud using Java/DB technology?Oracle provides the world's most complete, open, and integrated SaaS service for Midsize, Large and Global Enterprise including ERP, HCM, and CX besides its PaaS...
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service desk
hace 51 minutos
Zapopan, México HCLTech A tiempo completoProvide hardware, software, and network problem diagnosis and resolution via phone, email, chat, and remote desktop support.Route and escalate issues to internal Level 2 and Level 3 support teams as required.Coordinate and manage relationships with external vendors and service providers for problem resolution.Use the Incident Management System to log, track,...
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Applications Java J2EE
hace 2 días
Zapopan, Jalisco, México Oracle A tiempo completoDescriptionApplications Java, J2EE & PLSQL DeveloperWhy Joining Oracle Fusion ERP?Are you ready to join Oracle core product development team working on the global leader of ERP Cloud using Java/DB technology?Oracle provides the world's most complete, open, and integrated SaaS service for Midsize, Large and Global Enterprise including ERP, HCM, and CX besides...
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Senior Applications Engineer
hace 1 semana
Zapopan, México Oracle A tiempo completo**Core Skills** - BS/MS in Computer Science, Computer Engineering or related fields - Full Stack engineer with strong experience in Java, JavaScript with one of the frameworks like React, Angular, HTML5, CSS, XML, JSON (Working experience with Oracle JavaScript Extension Toolkit (JET) and Oracle Visual Builder is a big plus) - Experience in designing,...
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Senior Java, J2EE
hace 2 días
Zapopan, Jalisco, México Oracle A tiempo completoSenior Java, J2EE & PLSQL Developer Analyze, design develop, troubleshoot and debug software programs for commercial or end user applications. Writes code, completes programming and performs testing and debugging of applications. Why Joining Oracle Fusion ERP?Are you ready to join Oracle core product development team working on the global leader of ERP...
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service desk
hace 1 día
Zapopan, México HCLTech A tiempo completoAndares ZoneKey ResponsibilitiesProvide hardware, software, and network problem diagnosis and resolution via phone, email, chat, and remote desktop support.Respond to and manage tickets, calls, and instant messages, ensuring proper documentation and timely closure.Route and escalate issues to internal Level 2 and Level 3 support teams as required.Coordinate...
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service desk
hace 20 horas
Zapopan, México HCLTech A tiempo completoAndares ZoneKey ResponsibilitiesProvide hardware, software, and network problem diagnosis and resolution via phone, email, chat, and remote desktop support.Respond to and manage tickets, calls, and instant messages, ensuring proper documentation and timely closure.Route and escalate issues to internal Level 2 and Level 3 support teams as required.Coordinate...
