Senior Operations Specialist

Company Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.LI-HybridTeam Overview:We are a new team within the DIDI Food Delivery Department, and we’re embarking on an exciting startup journey. This is a unique opportunity to innovate, grow, and tackle challenges together. We invite you to join us as we build a new business model from the ground up.Let’s create something impactful and transformative—together.Role Responsibilities:- Establish Delivery Experience Standards：Develop and implement delivery experience standards for third-party logistics to ensure the effective execution of policies, rules, and tools.- Data Visualization and Quantification: Achieve visualization and quantification of delivery experience data to ensure alignment of delivery experience goals among merchants, users, and the platform, as well as effectively communicate the perception of the experience.- Courier Education and Behavior Management: Implement a comprehensive courier education and behavior management process, including rule formulation, training, warnings, penalties, and replacements. Collaborate with frontline teams and the product department to enhance digital capabilities.Role Qualifications:- A minimum of 3 years of relevant experience in logistics delivery experience management or supply chain management within the retail sector, with a deep understanding of third-party logistics management and collaboration models;- Deeply understand the instant delivery field by evaluating the differing profiles of orders, such as food and entrega, from various perspectives, while also assessing user experience needs. Strong sensitivity to data, with excellent cross-team collaboration and communication skills to effectively work with both middle and frontline teams;- Proficiency in English is required; Spanish language skills are a plus;- Experience in international logistics delivery experience management and rule formulation is preferred;- Willingness to undertake long-term travel to Latin America.EEO Statement:- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.**We are committed to building inclusive and diverse teams.**We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.**_