IT Client Management Services, Associate

**_Join us on a journey of endless possibilities _**- At Strada _, possibility isn’t just a promise - it’s _the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. _- With the support, resources, and opportunities we provide, you’ll _build a fulfilling future - working on meaningful projects that span industries and regions, contributing to outcomes that matter. _- Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology - helping organizations grow and enabling workforces to perform at their best. _**About the Role**We are looking for an IT Client Service Owner to act as the bridge between our business and technology teams. The role ensures smooth IT service delivery, quick issue resolution, and continuous process improvement.**What You’ll Do**- Coordinate releases and deployments- Monitor systems and ensure reliable performance- Provide first-line support and manage escalations- Track SLAs and ensure service quality- Identify opportunities for process improvements**What We’re Looking For**- Degree in Computer Science, Engineering, or related field- ITIL knowledge/certification is a plus- Experience with Windows Server (current versions)- Fluent in English and Spanish; Portuguese is a plus- Strong communication, problem-solving, and teamwork skills**Why Join Us**- Work in a global environment- Be part of a team that values growth, collaboration, and innovation- Opportunity to make an impact on how IT services are delivered worldwide**_At Strada, our values guide everything we do: _**- **_Anticipate Customer Needs _**_- We stay ahead of trends so our customers can grow and succeed. _- **_Own the Outcome _**_- We take responsibility for delivering excellence and ensuring things get done right. _- **_Challenge Ourselves to Work Smarter _**_- We move faster than the world around us to drive change and accomplish _more. _- **_Empower Each Other to Solve Problems _**_- We tackle challenges head on, ask tough questions, and collaborate to find the best solutions. _- **_Care About Our Work _**_- We understand that what we do impacts _millions, and we have a responsibility to get it right. _**_Benefits _**- At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. _- All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment _process. _**_Our commitment to Diversity and Inclusion _**- Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success. _**_Diversity Policy Statement _**- Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter. _**_Authorization to work in the Employing Country _**- To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada. _- Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers. _We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.**DISCLAIMER**:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units..