Business Analyst

We are looking for a skilled Business Analyst with extensive experience in Salesforce to join our team.Our client is embarking on a transformative project to deploy a GenAI-powered NextGen Digital Assistant on the Salesforce AgentForce platform. This solution is designed to enhance engagement and streamline operations for patient- and HCP-focused websites and call centers.**Responsibilities**- Analyze and gather business requirements, creating detailed backlogs for various use cases- Develop Salesforce-based digital assistant solutions to achieve business goals and enhance user engagement- Propose improvements to Salesforce systems to boost usability, performance, and functionality- Work closely with stakeholders to align technical solutions with business needs- Lead workshops and discussions to identify and refine processes for Salesforce integration- Document workflows, requirements, and use cases to ensure clear communication across teams- Provide business analysis expertise to support project planning and successful execution- Perform validation and testing to confirm Salesforce solutions meet both regulatory and business requirements- Deliver recommendations and insights to optimize Salesforce-driven systems**Requirements**:- At least 2 years of experience in a Business Analyst role, with a strong focus on Salesforce solutions- Comprehensive knowledge of Salesforce, including Core Clouds, AgentForce, and chatbot functionalities- Hands-on experience with AI-powered digital assistant tools like AgentForce, NLP bots, or chatbot integrations- Familiarity with compliance standards such as HIPAA and GDPR- Skilled in integrating Salesforce with third-party systems via APIs and automating workflows using tools like Process Builder and Flow- Proficiency in managing stakeholders and preparing documentation for business analysis artifacts- Capability to plan and oversee business analysis activities and effectively manage related information- Experience in estimating effort for business analysis deliverables and tasks- Strong analytical skills with the ability to identify business challenges and recommend practical solutions- Excellent English communication skills, both written and spoken, at a B2 level or higher**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Monthly non-taxable amount for the electricity and internet billsEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.