Jr. Customer Success Manager
hace 3 semanas
Overview Paystand is a fintech company focused on decentralized finance (DeFi) and blockchain-enabled financial processes. With hubs in Santa Cruz, San Francisco, Austin, Minneapolis, Mexico City, Hermosillo, and Guadalajara, we are a fast-growing global player recognized on the Inc. 5000 list for five consecutive years. We are building an expansive ecosystem through strategic acquisitions (Teampay for spend management and Yaydoo for AR/AP in Latin America) to revolutionize financial operations worldwide. What we do: By harnessing blockchain, we digitize receivables, automate financial processes, reduce time-to-cash, lower transaction costs, and unlock new revenue streams for businesses. Why Paystand: We aim to revolutionize digital payments and decentralize finance, starting with B2B payments. How we do it: We are change-makers in the DeFi movement, and we are looking for people who want to shape the future of fintech. Join Us: Be part of something bigger. Help lead the financial revolution at Paystand. Role at a glance We are looking for a Customer Success Manager Jr. who combines professionalism and empathy with solid technical execution. This person will be the day-to-day bridge between our customers and the platform, ensuring their success through timely support, clear communication, and high attention to detail. The role is ideal for someone who thrives in structured environments, enjoys solving recurring challenges, and is passionate about delivering an excellent customer experience in the SaaS world. Key Responsibilities Ensure response and resolution times during the Support Process are met in alignment with established SLAs. Maintain ongoing, proactive communication with clients to support their success goals. Guide customers through onboarding, platform adoption, training and follow-up processes. Manage tickets, issues, and feature requests using platforms such as Zendesk, HubSpot, and Jira. Identify opportunities to improve product usability, support processes, and service delivery. Monitor and report on key success metrics such as CSAT, NPS, and retention rates. Coordinate with Product and Engineering teams to escalate and resolve complex cases. Implement strategies to elevate the overall customer experience and reduce churn. Qualifications Ideal experience for this role can be gained through a combination of professional career, educational background, certifications, or relevant projects. At least 2 years of experience in customer-facing roles. At least 1 year as a Customer Success Manager Jr. in SaaS, Fintech, or Tech. Remaining experience can include internships, customer support, call centers, etc. Familiarity with CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score), two key metrics used to measure user satisfaction and loyalty. Perks Generous PTO and sick leave to support work-life balance. Free snacks and paid lunches in the office. Major Medical Health Insurance. Stock options to share in our success. Access to high-quality tools and equipment. Ample growth opportunities as we expand. All roles are on-site only. Only English resumes will be considered. Details Seniority level: Not Applicable Employment type: Full-time Industries: Technology, Information and Internet, Software Development, IT Services and IT Consulting #J-18808-Ljbffr
-
Customer Success Manager
hace 2 semanas
distrito federal, México Uber A tiempo completoJoin to apply for the Customer Success Manager role at Uber . About The Role As a Customer Success Manager (CSM), you will be responsible for driving customer success by managing all aspects of merchant operations health within existing Restaurants Accounts and enabling upselling opportunities to grow. You will work closely with internal and external clients...
-
Customer Success Manager
hace 2 semanas
distrito federal, México Uber A tiempo completoAbout The Role As a Customer Success Manager (CSM), you will be responsible for driving customer success by managing all aspects of merchant operations health within existing Restaurants Accounts and enabling upselling opportunities to drive growth. You will work closely with internal and external clients (Uber Account Manager and Restaurants), to understand...
-
Customer Success Manager
hace 4 semanas
distrito federal, México Thomson Reuters México A tiempo completoAbout the Role As a Customer Success Manager at Reuters Imagen, you will be the strategic champion for clients across the Americas and select global accounts, driving adoption, value realization, and long‑term retention. You will work proactively to ensure customers maximize the business value of the Imagen platform, identify expansion opportunities, and...
-
Customer Success Manager — Merchant Growth
hace 2 semanas
distrito federal, México Uber A tiempo completoA leading ride-hailing company is seeking a Customer Success Manager in Mexico City to drive customer success by managing merchant operations health. The role involves building strong relationships with restaurant accounts, ensuring their success with our solutions, and identifying growth opportunities. The ideal candidate will have at least 5 years of...
-
Graduate Customer Success Manager
hace 3 semanas
distrito federal, México Canonical A tiempo completoJoin to apply for the Graduate Customer Success Manager role at Canonical . 3 days ago Be among the first 25 applicants. The role of a Customer Success Manager at Canonical Customer success is a strategic department at Canonical, aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer...
-
Strategic Customer Success Manager — Core Platform
hace 3 semanas
distrito federal, México Salesforce, Inc. A tiempo completoA leading technology company in Mexico City is seeking a Customer Success Manager to manage key accounts and drive customer satisfaction. This role focuses on understanding client needs and ensuring they maximize their Salesforce investment through proactive guidance and support. Candidates should have 5+ years of relevant experience and exceptional...
-
Strategic Customer Success Manager for Growth
hace 2 semanas
distrito federal, México Uber A tiempo completoA global mobility service provider in Mexico City is looking for a Customer Success Manager who will enhance customer success by overseeing merchant operations within existing accounts. The ideal candidate will possess strong negotiation and stakeholder management skills, along with a business-related degree. Responsibilities include managing customer...
-
Customer Success Manager
hace 2 semanas
distrito federal, México Salesforce A tiempo completoCustomer Success Manager - Marketing Cloud Join to apply for the Customer Success Manager - Marketing Cloud role at Salesforce 3 days ago Be among the first 25 applicants Join to apply for the Customer Success Manager - Marketing Cloud role at Salesforce To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months...
-
Customer Success manager, Marketing Cloud
hace 4 semanas
distrito federal, México griddable.io A tiempo completoCustomer Success Manager, Marketing Cloud We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career...
-
Customer Success manager, Marketing Cloud
hace 4 semanas
distrito federal, México Salesforce A tiempo completoCustomer Success manager, Marketing Cloud 1 day ago Be among the first 25 applicants Job CategoryCustomer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we...
