Technical Account Advisor Int
hace 23 horas
Blue Yonder Title:- Technical Account Advisor - IntOther Comparable titles:- Technical Account ManagerOverview:- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”- Seeking an astute individual that has a strong technical foundation along with excellent communication and customer facing skills who can help in maintaining relationships with our customers, addressing their technical needs as well as finding opportunities for expanding client databaseScope:- Core responsibilities to include maintain the system health, reviewing customer SLAs and conducting review meeting with customers, keeping a track of customer consumption and reporting to both internal and external stakeholders, contribute towards renewals and prevent customer attritionWhat you’ll do:- Overall ownership of the customer- Produce and deliver monthly SLA reports to customers, and ensure SLA compliance*- Ensure adherence to SaaS policies and procedures- Escalation management and identifying customer success planSupports and owns where necessary customer escalations based on escalation criteria: - Potential financial implications for customer - SLA breach due to critical severity cases - Disruption to customer’s business, likely due to multiple open cases / high severity cases - Significant impact to customer go-live / major milestone - Potential impact to commercial negotiation - On-site JDA presence demanded by customer - Involvement of C-level customer contacts - Very low customer satisfaction - Severity 1 issue- Regular customer connects to review system health and open cases- Monitor and report consumption and adoption metrics- Maintain customer relationship and identify potential expansion opportunities- Work towards making the customer a referenceable contactWhat we are looking for:- Bachelor’s degree and minimum 7 to 8 years’ experience in Software development- Strong communication skills and escalation management skills- Knowledge of SaaS and Cloud- Supply chain knowledge is an added advantageLI-RemoteOur ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:Core Values- Diversity, Inclusion, Value & Equality (DIVE)is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inauguralDiversity Reportwhich outlines our commitment to change, and ourvideocelebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Technical Account Advisor Int
hace 3 semanas
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Job Profile : Technical Account Advisor Int About Blue Yonder: Blue Yonder is a global leader in digital supply chain solutions and omni-channel commerce fulfillment, leveraging AI and machine learning to empower businesses to predict and meet consumer demand efficiently. Our cloud-based platform enables companies to optimize inventory, labor,...
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Technical Account Advisor Int
hace 6 días
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Job Profile: Technical Account Advisor IntAbout Blue Yonder:Blue Yonder is a global leader in digital supply chain solutions and omni-channel commerce fulfillment, leveraging AI and machine learning to empower businesses to predict and meet consumer demand efficiently. Our cloud-based platform enables companies to optimize inventory, labor, and...
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Technical Account Advisor
hace 2 semanas
Monterrey, México Blue Yonder A tiempo completoJDA is a customer-focused, relentless work environment and in that spirit we are in the midst of transforming some of our service offering from a perpetual to a SaaS model. In that effort, we are looking to grow our team of Technical Account Advisors in our Cloud Services Group. The Technical Account Advisor is responsible for ensuring timely and...
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Technical Account Advisor Int
hace 4 semanas
Monterrey, México Blue Yonder A tiempo completoThe Technical Account Manager (TAM) is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. TAMs maintain ownership of the customer JDA SaaS solution environment. They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution.Collaborate with the...
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Technical Account Advisor Int
hace 23 horas
Monterrey, México Blue Yonder A tiempo completoThe Technical Account Manager (TAM) is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. TAMs maintain ownership of the customer JDA SaaS solution environment. They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution. Collaborate with the...
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Technical Account Advisor
hace 1 semana
Monterrey, México Blue Yonder A tiempo completoJob Title: Technical Account Advisor About Blue Yonder: Blue Yonder, a leader in digital supply chain transformation, offers AI-driven platforms for comprehensive supply chain management. The company provides innovative solutions for various industries, focusing on planning, execution, and omni-channel commerce. Position Overview: The Technical Account...
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Cloud Solutions Technical Account Advisor
hace 1 semana
Monterrey, México Blue Yonder A tiempo completoA global leader in supply chain solutions is seeking a highly skilled Technical Account Advisor to join their team in Monterrey, Nuevo León. The ideal candidate will provide technical support and guidance to clients on cloud-based solutions, ensuring satisfaction and retention. A minimum of 3 years in technical support, strong knowledge of cloud services,...
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Technical Account Advisor
hace 2 semanas
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title: - Technical Account Advisor Overview: - Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work” - Seeking an astute individual that has a strong technical foundation along with excellent communication and customer facing skills who can help in maintaining relationships...
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Technical Account Advisor
hace 4 semanas
Monterrey, México Blue Yonder A tiempo completoJob DescriptionCollaborate with the CSM to drive adoption and satisfactionProduce and deliver monthly SLA reports to customers, and ensure SLA compliance*Ensure adherence to SaaS policies and proceduresOwn inbound customer calls / case handlingDrive all service management activities (incidents, change requests, enhancement requests, RCAs, customizations,...
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Technical Account Advisor
hace 1 semana
Monterrey, México Blue Yonder A tiempo completoThe Technical Account Manager (TAM) is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. TAMs maintain ownership of the customer JDA SaaS solution environment. They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution. Collaborate with the...
