Level Support Technician
hace 2 semanas
**Job Summary**:Provide technical assistance, support to end-users and assist Level 2 support teams in resolving issues efficiently.**Responsibilities**:**First Point of Contact**:Serve as an initial point of contact for end-users seeking technical assistance.Gather information on reported issues and perform basic troubleshooting.**Issue Triage and Escalation**:Assess and categorize incoming support requests.Escalate more complex issues to Level 2 support or appropriate teams.**Documentation**:Document all relevant information related to reported issues and solutions.Contribute to the knowledge base for common problems and solutions.**Collaboration**:Work closely with Level 2 support teams to facilitate efficient problem resolution.Communicate effectively with end-users and other support teams.**Continuous Improvement**:Identify recurring issues and contribute to process improvement initiatives.Stay updated on technology trends and best practices.**Customer Service**:Ensure a high level of customer satisfaction through effective communication and problem resolution.Follow up with end-users to ensure their issues have been resolved to their satisfaction.**Requirements**:- Bachelor's degree in Information Systems, or a related field.- Proven experience in a Level 1 support role.- Strong understanding of common hardware and software issues.- Excellent communication and interpersonal skills.- Ability to work collaboratively in a team environment.- Basic knowledge of networking concepts.- Familiarity with ITIL (Information Technology Infrastructure Library) principles is advantageous**Job Type**: ContractPay: $15.00 - $18.00 per hourAbility to commute/relocate:- Guadalajara, Jal.: Reliably commute or planning to relocate before starting work (required)Application Question(s):- When you are available for interview?- Are you Native Citizen of Mexico?**Experience**:- Level 1.5 Support Technician: 5 years (required)
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Level Support Technician
hace 2 semanas
Guadalajara, México MSNS HR TECHNOLOGY LLC A tiempo completo**Job Summary**: Provide technical assistance, support to end-users and assist Level 2 support teams in resolving issues efficiently. **Responsibilities**: **First Point of Contact**: Serve as an initial point of contact for end-users seeking technical assistance. Gather information on reported issues and perform basic troubleshooting. **Issue Triage and...
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IT Support Technician
hace 2 semanas
Guadalajara, México FlexTal Staffing LLC A tiempo completo**JOB FUNCTIONS**:- Monitor, prioritize, document and assist in resolving end user help requests. When possible troubleshoot and attempt immediate resolution through remote desktop or desk side.- Escalate IT tickets as outlined to the appropriately experienced technician or administrator to maintain service level expectations as necessary.- Test fixes to...
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Support Technician Iii
hace 2 semanas
Guadalajara, México Jabil Circuit A tiempo completoAt Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design...
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IT Onsite Technician
hace 3 semanas
Guadalajara, México Hemmersbach GmbH & Co. KG A tiempo completoProvide Desktop Support to End Users on a professional level.- Mexico - Guadalajara, Jalisco- Young professionals- Full-time**—** Your Benefits **—****:- Buddy program- Internal career development- International environment- Modern and centrally located office- Onboarding program- Unlimited employment contract**Your skills**:- 2+ years of experience as a...
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It Onsite Technician
hace 2 semanas
Guadalajara, México Hemmersbach Gmbh & Co. Kg A tiempo completoProvide Desktop Support to End Users on a professional level.- Mexico - Guadalajara, Jalisco- Young professionals- Full-time**—** Your Benefits **—****:- Buddy program- Internal career development- International environment- Modern and centrally located office- Onboarding program- Unlimited employment contract**Your skills**:- 2+ years of experience as a...
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Test Technician
hace 3 semanas
Guadalajara, México MacroFab A tiempo completo**TEST TECHNICIAN**MacroFab is the first digital marketplace and intelligent manufacturing platform focused on the $500B market in contract electronics manufacturing. Our technology and services allow customers to rapidly bring new products to market and consume manufacturing as a virtualized resource by offering instant price quotes, rapid prototyping...
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IT Support Technician Ii
hace 2 semanas
Guadalajara, México CyraCom International A tiempo completoCyraCom International has been a leading provider of language services in the United States for over 25 years. We are thrilled to be opening our first contact center in Guadalajara, Jalisco, and are seeking an experienced, organized, and dedicated IT Support Technician II to support our employees on-site in Guadalajara. At CyraCom, your work makes a...
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Desktop Support Technician
hace 7 días
Guadalajara, México TTEC A tiempo completoDesktop Support Technician - Bilingual This is an entry-level position into the information technology field. This position provides technical end-user support to desktop systems, workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and...
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Ssd Validation Technician
hace 2 semanas
Guadalajara, México Intel A tiempo completoThis is an exciting time to be at Intel - come join our Product Validation Team as a Validation Technician and work on one of the most advanced 3DNAND and SSD technology portfolios in the world. As the global leader in the semiconductor industry, Intel possesses many industry-leading SSD technologies including the most capable Quadruple Level Cell (QLC) NAND...
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Information Systems Technician 3
hace 4 días
Guadalajara, México Sanmina Corporation A tiempo completoInformation Systems Technician 3 Education: Engineer / Graduate in computer science, information technology, computing, systems, etc. (Titled, student, intern and / or Technician or Technologist in computer science) Knowledge: Basic knowledge in hardware, software, operating systems, database, knowledge in Windows, Office, Linux (preference), reading and...