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hace 4 días

Juárez, México Beta6 Technologies Limited A tiempo completo

Network Infrastructure Engineer - Mexico City, Mexico - ContractorWe are a UK based IT company and we are currently seeking a Tier 3 NOC Engineer to work in Service Operations Centre team in Mexico City from our clients office, supporting the customers networks using the companies toolsets and processes.The Tier 3 engineer will provide technical support for a variety of products and services with the main focus of Managed Networks and Security, Unified Communication and fixed connectivity supplied to our customers.**Key Responsibilities**:- Remotely support and identify issues affecting customer systems and services, then perform top-tier diagnosis with a view to resolution or further escalation.- Provide an escalation route within SOC for Tier 1, Tier 2 and Tier 3 support functions- Resolution of full range of technical support issues.- Provide proactive monitoring and management of services to all customers.- Ensure that all company processes, procedures, and standards are adhered to at all times.- Provide ownership of operational processes and escalate issues to internal support teams (such as Technical Services and PMO) as and when required.**Ideal background**:- A minimum of five years providing network/security solutions in a technical support role to a high technical level- Experience with the advanced functionality of networking equipment, i.e. Routers, Switches, Firewalls, wide area communications, cloud compute and security, SDN's- Experience of the following vendor products; Fortinet, **Juniper,** Cisco, Palo Alto, Aruba- Expert knowledge of connectivity technologies (LAN/WAN/Wireless/SD-WAN)- Advanced Experience in configuring and troubleshooting networking protocols.- Willingness to learn new technologies using self-learning and dedicated training techniques.- Working under pressure, multitasking between simultaneous projects and responding todeadlines.- Operational experience of Wireless technologies is required- Operational experience of shared compute and virtualisation technologies is desirable.- Good English speaking skills are mustTipo de puesto: Tiempo completoSueldo: $40,000.00 - $60,000.00 al mesBeneficios:- Opción a contrato indefinidoLugar de trabajo: Empleo presencial

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