Manager-customer Experience
hace 3 semanas
Job DescriptionSutherland is seeking an organized and reliable person to join us as a Customer Experience Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Customer Experience Managers in this role get to: Collect and analyze customer feedback: this feedback that comes through internal and external channels is collected and analyze to identify and act on every opportunity - and so that the manager can champion the voice of the customer. Ensure compliance: with key initiatives, tracking complaints, reporting on status, and manage projects that result in identified issues being prevented or mitigated for future customers. Built a positive experience: cause a measurable reduction in negative comments by tracking and ensuring the dissemination of best practices that result in positive customer experience. Create a quantifiable increase in Customer Experience: This critical team member will also collaborate with other team members and the business to improve results. Take ownership of customer feedback: and take action to prevent or mitigate them before they affect any other customers. Assure control: track and report monthly KPIs Team, track and report CX Pillars quarterly. Perform Ad Hoc requests for data, special reports, and analysis from a variety of departments to help them focus on opportunities for improvement or celebrations of success. Monitor and take action on Customer Surveys. Manage and create projectsinitiatives: track data and identify trends. Perform Project Management Activities: such as help to identify potential value-added projects. Perform Team Management Activities: Participate in the sourcing, attracting, selection, onboarding, and managing of interns.Engage in onboarding, training, and developing of CX interns. Escalate opportunities for quick wins when a new pattern of issues emerges.**Qualifications**:
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Manager-customer Experience
hace 3 semanas
Monterrey, México Sutherland A tiempo completoSutherland is seeking an organized and reliable person to join us as a**Customer Experience Manager**. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!**Customer Experience Managers in this role get...
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Monterrey, México Didi Global A tiempo completoCompany Overview DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia‑Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra‑city freight, and...
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Monterrey, México Didi Global A tiempo completoCompany Overview DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia‑Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra‑city freight, and...
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Customer Experience
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Monterrey, México Didi Global A tiempo completoCompany Overview DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia‑Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra‑city freight, and...
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Real Estate
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Monterrey, México Prologis A tiempo completoReal Estate & Customer Experience, Senior Manager page is loaded## Real Estate & Customer Experience, Senior Managerlocations: Monterrey Officetime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R6019At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of...
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Real Estate
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Monterrey, México Prologis A tiempo completoA leading logistics firm is seeking a Real Estate & Customer Experience Manager in Monterrey. The role requires a blend of analytical and customer service skills to cultivate long-term relationships with clients and identify revenue opportunities. Candidates should have 3 to 5 years of experience in real estate, strong negotiation skills, and knowledge of...
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Real Estate
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Monterrey, México Prologis A tiempo completoAt Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your...
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Real Estate
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Monterrey, México Prologis A tiempo completoAt Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your...
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Customer Service Manager – Logistics Services
hace 4 días
Monterrey, México HQ Platinum A tiempo completoJoin to apply for the Customer Service Manager – Logistics Services role at HQ Platinum. Position Summary: The Customer Service Manager is responsible for leading and managing the day-to-day operations of the Customer Service team at JST Logistics. Responsibilities Oversee communication between team members, account managers, and customer contacts. Ensure...
