Asset Management Specialist

hace 2 semanas

San Pedro Garza García, México Hewlett Packard A tiempo completo

**Job Summary**- This role is responsible for collaborating with various teams to manage customers IT assets, resolve customer issues, ensuring utmost customer satisfaction and seamless customer service experience. The role involves efficient handling of customer inquiries through multiple channels, meticulous tracking of open tickets, and diagnosing root causes for prompt resolutions. The role includes interacting with customers and contributing to department goals through recommendations for efficiency improvements.**Responsibilities**- Collaborates directly with technical support engineers, service delivery manager and customer coordinator, fostering a cohesive team approach.- Keeps meticulous track of open tickets, ensuring timely resolutions across the organization, and proactively communicating progress.- Assumes responsibility for handling open service requests, implementing effective fixes, and meticulously documenting cases for escalation.- Diagnoses the root causes of failures to facilitate prompt resolutions and maintains detailed records for future reference.- Addresses customers' issues, including but not limited to product compatibility and configuration, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting, and product availability.- Assists in achieving department goals and actively contributes by making recommendations to management to improve efficiency and effectiveness.- Develops conclusions, recommendations, and written reports, contributing proactively through research and data analysis support, and sharing knowledge to foster a knowledge management culture.**Education & Experience Recommended**- Four-year or Graduate Degree in Computer Science, Information Systems, Engineering, or any other related discipline or commensurate work experience or demonstrated competence.- Typically has 2-4 years of work experience, preferably in telephone support, microcomputer industry, or a related field or an advanced degree with little or no work experience.**Knowledge & Skills**- Accounting- Billing- Call Center Experience- Customer Inquiries- Customer Relationship Management- Customer Support- Data Entry- Financial Services- Inbound Calls- Invoicing- Key Performance Indicators (KPIs)- Outbound Calls- Process Improvement- Technical Support- Workflow Management**Cross-Org Skills**- Effective Communication- Results Orientation- Learning Agility- Digital Fluency- Customer Centricity**Impact & Scope**- Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.**Complexity**- Responds to routine issues within established guidelines.**Disclaimer

  • Asset Management Specialist

    hace 2 semanas

    San Pedro Garza García, N. L., México Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for collaborating with various teams to manage customers IT assets, resolve customer issues, ensuring utmost customer satisfaction and seamless customer service experience. The role involves efficient handling of customer inquiries through multiple channels, meticulous tracking of open tickets, and diagnosing root...

  • Financial Asset Management

    hace 16 horas

    San Antonio Tecómitl, México Recurrent Energy A tiempo completo

    About the Company Recurrent Energy is one of the world’s largest and most geographically diversified utility-scale solar and energy storage project development, ownership and operations platforms. With an industry-leading team of in-house energy experts, we are a wholly owned subsidiary of Canadian Solar Inc. and function as Canadian Solar’s global...

  • Order Management Specialist

    hace 2 días

    San Pedro Garza García, México ABB A tiempo completo

    **Order Management Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **This...

  • Order Management Specialist

    hace 19 horas

    San Pedro Garza García, México ABB A tiempo completo

    **Order Management Specialist**:**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**:**This...

  • Category Management Specialist

    hace 4 días

    San Pedro Garza García, Nuevo León, México Colgate-Palmolive A tiempo completo

    No Relocation Assistance OfferedJob Number # Garza Garcia, Nuevo Leon, MexicoWho We AreColgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a...

  • Asset Management Manager

    hace 1 semana

    San Luis Potosí, México Outokumpu A tiempo completo

    As a global leader in Stainless Steel, we're seeking a dynamic fully bilingual **Asset Management Manager** and be part of our Operations team in San Luis Potosi Mexico. In this role, you will develops and implements daily and long-term strategic management of physical assets within Outokumpu that enables asset performance and supports Outokumpu Mexinox...

  • Mexico Category Management Specialist

    hace 3 semanas

    San Pedro Garza García, México ACE Hardware A tiempo completo

    The JobThe Category Management Specialist will have responsibility over key and strategic categories for the company. They will leverage fact-based analytics and customer research to develop consumer-relevant retail assortments and planograms. Improving the store model is the pillar of Ace’s long-term retail strategy, and developing the most efficient,...

  • Purchasing Specialist

    hace 3 semanas

    San Pedro Garza García, México Johnson Controls A tiempo completo

    **Purchasing Specialist****Description****Core responsibilities and duties**:- Subcontractor Safety Vetting process- Identifying opportunity areas with active subcontractors.- Ongoing monitoring of subcontractors and documentation- Onboard Subcontractors ensuring compliance of internal Procurement, Legal, EHS and Risk Management...

  • Purchasing Specialist

    hace 2 semanas

    San Pedro Garza García, México Johnson Controls A tiempo completo

    **Purchasing Specialist****Description****Core responsibilities and duties**:- Subcontractor Safety Vetting process- Identifying opportunity areas with active subcontractors.- Ongoing monitoring of subcontractors and documentation- Onboard Subcontractors ensuring compliance of internal Procurement, Legal, EHS and Risk Management...

  • Category Management Specialist

    hace 3 semanas

    San Pedro Garza García, México Colgate-Palmolive A tiempo completo

    Requisition ID ** ** - Posted **11/06/2025** - **Customer Development/Sales** - **Mexico** - **Nuevo Leon** - **Garza Garcia** - **Colgate-Palmolive** - **Travel - 25% of time** - **Hybrid**- **No Relocation Assistance OfferedJob Number # - Garza Garcia, Nuevo Leon, Mexico**Who We Are**Colgate-Palmolive Company is a global consumer products company operating...