Data Analyst

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.Hospitality is all about taking care of others, and it defines our culture. You'll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.OpenTable is looking for a hands-on Data Analyst who is technically savvy and can work well with all levels of people. We believe strongly in the importance of teamwork and collaboration. We recognize hard work and success, and we strive to cultivate an environment of learning, development, and FUN**Note: This position is office-based and does require you to work from OpenTable's office located in Mexico City.****In this role, you will**:As a Customer Experience Data Analyst, your role involves leveraging AI technologies to extract valuable insights and trends from data. Your role is crucial in harnessing the power of AI to drive data-driven decision-making and uncover valuable insights for the organization.- Conduct in-depth analysis of AI-generated data to provide insights and recommendations about the customer experience- Design and build scalable data models and visualizations to communicate insights to stakeholders at various levels effectively- Develop and maintain dashboards and reports that provide stakeholders with clear, actionable information to support data-driven decision-making- Identify patterns, correlations, and trends in data using AI techniques- Create predictive models and forecasting tools to support business decision-making- Partner with CX Assurance Specialists to understand their findings and key takeaways from their audits of various teams and departments- Share data analysis results with the Manager and collaborate to determine actionable insights and opportunities for improvement- Collaborate with cross-functional teams to understand business requirements and integrate AI insights into business processes. Ensure insights are tailored to each audience's needs.- Identify and influence opportunities for operational efficiency across different levels and business units**About You**:- Passionate about data and AI technologies, always staying up to date on the latest trends and advancements- Love turning numbers into stories that drive positive change- Well organized and have an eye for detail- Enjoy working in a dynamic, fast-paced, and innovative environment- Excellent problem-solving skills and attention to detail- Strong communication and teamwork skills**Qualifications**:- 2-3 years of experience in data analysis, market research, or a related field- Bachelor's Degree in Data Analytics or related field preferred or equivalent education and experience- Proficiency in utilizing BI tools like Snowflake and Preset for data analysis- Proficient in Salesforce, Excel and G-Suite (Slides, Sheets, Docs)- Experience translating data into actionable insights- Strong analytical problem-solving skills- Excellent communication skills, both written and verbal, ability to build out effective presentations and share insights- Embrace a proactive and adaptable approach, willing to take risks, explore innovative methods, and learn from failures- Display curiosity, demonstrating a strong desire to learn and contribute value to all aspects of the OpenTable business**Benefits**:- OpenTable provides Mexican Social Security (IMSS)- Christmas Bonus - 30 days- Paid Time Off - 20 days a year- Vacation Premium - 25%- Parental Leave- Bereavement Leave - 3 days- Marriage leave - 3 days- Bonuses- Dental Insurance & Life Insurance- Major Medical Insurance**Diversity, Equity, and Inclusion**OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.