Director Of Operations

Descripción del trabajo: Want to be part of a company that is changing the game for some of the world's most notable brands and disruptive companies? We thought so. The Director of Operations will be responsible for the overall success of one of our newest sites. This specialized team will focus on creating and refining workflows for a premier social media company. As the Director, you will contribute to the overall client satisfaction, retention, and account profitability by ensuring operational performance standards are met and continuously improved. At TaskUs we look for individuals who are constantly striving for excellence in both their personal and professional lives. Our rapid growth demands high performance, and we're proud to say that we have a talented and motivated team along for the ride. If you're looking for a new challenge or just want to be a part of something historic, join us. Let's change the way the world works. Responsibilities Oversee and direct the activities of a premier account, with all Team Leaders and Staff assigned to this account. Analyze workflows to identify inefficiencies, develop policies to improve the process, implement change, and track progress. Maintain regular and daily interactions with all company departments/campaign team leaders and the entire management team. Maintain an open line of communication between staff and senior management. Responsibly handle all aspects of operations: monitoring staffing, providing temporary coverage and training; providing excellent client service, problem resolution, and related tasks. Partner with client and upper management in developing operational procedures. Ensure compliance with all established policies and procedures. Set team and individual KPIs and provide regular actionable feedback. Build and maintain productive, cross‑functional relationships with internal teams. Keep up to date with industry trends and identify areas of opportunity to drive improvements. Maintain all content moderation guidelines, reference documents, and training materials to ensure they are current and complete. Qualifications BA/BS in Business Administration or related field, or equivalent experience; at least 3 years of relevant experience required. Experience managing employee performance in Sales, Service, and/or Technical Support. Direct people management experience is a must. Proven track record of meeting and delivering on targets. Excellent verbal and written communication and customer service skills. Ability to multitask and work in a fast‑paced, high‑stress environment. Ability to build productive business relationships with clients. Strong organizational, analytical, and managerial skills. Professional, courteous, and resilient attitude. Standing and sitting for sustained periods of at least 50% of the time. Close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading. About TaskUs TaskUs provides a next‑generation customer experience that powers the world's most disruptive companies through the partnership of amazing people and innovative technology. We provide Ridiculously Good strategy, business process optimization, revolutionary technology, and the best talent to deliver transformational, digital scale. Our people are at the heart of everything we do. We embrace a culture that fosters a best‑in‑class employee experience. It's no wonder we have been named as one of the "Best Places to Work" by the LA Business Journal. TaskUs has been recognized on the Inc."5,000 Fastest Growing Private Companies in America" list the past five years and The Los Angeles Business Journal's "100 Fastest Growing Private Companies" the previous three years. TaskUs is headquartered in Santa Monica, California, with operations across the United States, Latin America, and the Philippines. If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us TaskUs is an Equal Opportunity Employer. #J-18808-Ljbffr