Warranty Supervisor

**PRIMARY REPONSIBILITIES**- Ensure timely, professional, and brand-aligned responses to customer inquiries regarding orders, deliveries, and product care.- Oversee daily service metrics (i.e., response time, satisfaction scores, order accuracy) and implement improvements as needed.- Collaborate with Sales, Operations, and Design teams to ensure a seamless client journey from purchase to post-delivery.- Manage the full warranty and after-sales service process, including product evaluations, replacements, and repairs.- Work with suppliers, production, and logistics teams to assess and resolve warranty claims efficiently while maintaining brand integrity.- Maintain accurate documentation, reporting, and analysis of warranty trends to identify root causes and drive quality improvements.- Communicate clearly with customers regarding warranty coverage, timelines, and resolutions.- Train and coach the customer service team on product knowledge, service standards, and escalation procedures.- Develop and implement standard operating procedures (SOPs) for customer care and warranty handling.- Identify opportunities to enhance customer satisfaction and operational efficiency.- Support the rollout of new systems or tools that improve service quality and communication.**SKILLS AND REQUIRED EXPERIENCE**- Bachelor’s degree in business, Communications, or related field or equivalent experience.- 3-5+ years of experience in customer service or warranty management, ideally within a luxury goods, home furnishings, or design-oriented industry.- 1-2 years of supervisory or team leadership experience.- Strong understanding of customer relationship management (CRM) systems and service platforms.- Exceptional bilingual (English/Spanish) written and verbal communication skills.- High attention to detail with the ability to manage multiple priorities in a fast-paced environment.- A customer-first mindset with empathy, professionalism, and problem-solving finesse.- Passion for design, craftsmanship, and luxury products preferred.Pay: From $30,000.00 per monthWork Location: In person