Case Manager
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Job Title: Case Manager
Schedule: Full-time, 5 days a week (may include Saturdays)
Compensation: $20,000 – $30,000 MXN per month, based on experience
De la Rosa Law Group is a U.S. immigration law firm with operations in Mexico, dedicated to helping individuals and families navigate complex immigration processes—particularly in humanitarian visa cases. We are looking for a dedicated and detail-oriented Case Manager to join our team in Lomas de Chapultepec.
Position Overview:
Case Managers serve as the main point of contact for clients once a case is opened. They play a key role in guiding clients through the legal process by offering support, collecting information and documentation, and ensuring timely and accurate case preparation.
Key Responsibilities:
- Serve as the primary liaison between clients and the firm once their case has been opened
- Assist clients in completing immigration forms and gathering supporting documentation
- Collect evidence and prepare case files in collaboration with the legal team
- Maintain organized and up-to-date case records using the firm’s internal systems
- Provide updates to clients on case status and next steps
- Coordinate with attorneys and other team members to ensure deadlines are met
- Offer compassionate support to clients navigating stressful and sensitive legal matters
Preferred Qualifications:
- Previous experience working in a law firm, ideally specializing in U.S. immigration and humanitarian visa cases (e.g. VAWA, T Visa, U visa)
- Strong attention to detail and excellent organizational skills
- Excellent communication skills in both Spanish and English
- Ability to manage multiple cases simultaneously and meet strict deadlines
- Tech-savvy and comfortable learning new systems and tools
- Professional, empathetic, and client-focused demeanor
Why Join Us?
- Be part of a mission-driven team making a real difference in people’s lives
- Work in a dynamic, fast-paced, and supportive environment
- Opportunities for growth and learning within the immigration law field
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Human Resources Services
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