Senior Outbound Research Representative, Amer

Who we're looking for**Zendesk is looking for a motivated, highly detailed, and process-oriented person to join our Marketing team as a Sr. Outbound Research Representative (ORR) and drive company growth through proactive research that is dedicated to our AMER region.****As a Sr. ORR, you are responsible for gathering valuable market data and identifying potential prospects to drive the success of our AMER sales and marketing outbound activity. If you have a passion for research, enjoy working in a fast-paced environment, and have a knack for uncovering valuable insights, this could be for you **The Outbound Research Senior will also be responsible for maintaining the highest level of data integrity in our CRM system.****This role will report to the Outbound Research & Operations Manager and is based in Mexico City, Mexico.****Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).**What you'll be doing- ** Conduct outbound research for AMER Outbound activities to identify and qualify target accounts & influencers, and decision-makers.**:- ** Gather accurate and relevant prospect data, utilising various research methods, including online databases, social media platforms, industry publications, and other resources.**:- ** Maintain the highest level of data integrity by building and enriching accounts and contacts in our CRM across our customer and prospect base.**:- ** Successfully deliver high-quality account and contact lists in line with the quarterly program requirements.**:- **Support all our business segments from SMB, Commercial, Mid-Market & Enterprise.**:- **Collaborate with the Sales Play program teams to identify target markets, develop strategies, and support pipeline generation initiatives.**:- ** Map current sources, process and tools to standardize data collection.**:- ** Manage database, define mechanisms and routines to support data integrity/quality.**:- ** Develop and maintain dashboards to bring visibility around team performance globally.**What you bring to the role- ** Bachelor's degree or higher.**:- ** Business level English.**:- ** Minimum of 5 years experience in a business environment.**:- ** Proficiency in using CRM software and other relevant data management and research tools.**:- ** Proficiency in using spreadsheets (Excel, Google Sheets).**:- ** A results-driven mindset with a goal-oriented approach to achieving targets and meeting deadlines.**:- ** Ability to work independently and as part of a team, demonstrating flexibility and adaptability.**:- ** Ability to communicate effectively with technical and non-technical people in all areas of the organization**:- ** Proficient in Excel/ Google Sheets with advanced knowledge in DataViz Tools and ERPs**:- ** Basic knowledge of database design and writing SQL Server queries****Why Zendesk**:- ** ORR leadership team is dedicated to you, your development and your success.**:- ** Our digital-first way of working allows you to work between home and office.**:- ** We will provide you with all the tools you need to be successful in both locations.**:- **Access to Zendesk-led professional development programs created to accelerate your career.**:- ** Opportunity to work in a fun, dynamic and exciting environment.****Where We Work**:**Hybrid**:Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Mexico City office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.LI-WO1**The intelligent heart of customer experience**Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the la