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hace 1 semana

Ciudad de México Citi A tiempo completo

**Responsibilities**:- Manages one or more teams, staffed by multiple Collection Unit Supervisors.- Directs area supported through responsibility for delivery of end results, shared responsibility for budget management and accountable for resource planning.- Manages occasionally complex and variable issues with significant departmental impact.- Applies in-depth understanding of how areas collectively integrate within the sub function as well as coordinate and contribute to the objectives of the entire function; and, requires basic commercial awareness.- Demonstrates a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals; requires basic industry knowledge.- Provides evaluative judgment based on analysis of factual information in complicated and unique situations.- Manages all training and development needs for assigned team. Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, staffing etc**Qualifications**:- 6-10 years prior Collections experience strongly preferred- Call center or production management experience - Senior level experience in a related role, commensurate people management experience- Excellent communication and diplomacy skills are required to persuade and influence others; may negotiate with external parties Ability to make sound decisions that reflect good judgment Exceptional performance management abilities Experience driving Cust**Education**:- Bachelors degree, potentially Masters degreeIngles intermedio (Deseable)Disponibilidad para viajar mensualmente a las ciudades de Monterrey y Leon.- **Job Family Group**:Operations - Collections Default- **Job Family**:Core Collections- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting

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