Empleos actuales relacionados con Senior Team Leader Float - Insurgentes - Novartis
-
Senior Team Leader Float
hace 4 días
Insurgentes, México Novartis A tiempo completo**Summary**: As the Float Senior Supervisor, you will be working under the direction of the Director of Operations Mexico. This position is responsible for supporting the day-to-day operations of the PSC Program Management teams that provides specialty end-to-end case management services for multiple brands and roles. The individual in this role will focus...
-
Senior Supervisor Program Management Float
hace 4 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:As the Float Senior Supervisor, you will be working under the direction of the Director, Case Manage-ment. This position is responsible for supporting the day-to-day operations of the PSC Program Man-agement teams that provides specialty end-to-end case management services for multiple brands. The individual in this role will focus on helping...
-
Supervisor Program Management Float
hace 3 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:As the Float Supervisor, you will be working under the direction of the Director, Case Manage-ment. This position is responsible for supporting the day-to-day operations of the PSC Program Man-agement teams that provides specialty end-to-end case management services for multiple brands. The individual in this role will focus on helping agents...
-
Collection Team Leader
hace 1 semana
Av. Insurgentes Sur -oficina Ciudad de México, Mexico IPF Digital A tiempo completoCollection Team LeaderWho are we?IPF Digital is a Financial Services company part IPF Group and trades as Creditea in México. We provide consumer loans, and our mission is to make life easier by offering simple and personalized financial solutions to everyday Mexicans.Our organizational purpose is to build a better world through financial inclusion, and we...
-
Tcm - Treasury Senior Cash Management Specialist
hace 4 días
Insurgentes, México Sandoz A tiempo completo**The Senior Cash Management Specialist is in charge of the optimization of cash position to ensure maintenance of adequate liquidity while also managing payments, receipts and financial risk effectively for SANDOZ Group entities. The Senior Specialist acts as a role model for the Cash Management Team providing guidance, knowledge-sharing, empowerment to...
-
Tcm - Treasury Senior Cash Management Specialist
hace 3 semanas
Insurgentes, México Sandoz A tiempo completoAs a newly listed, independent organization, we have an exciting, once-in-a-career opportunity to set our own path forward.The Senior Cash Management Specialist is in charge of the optimization of cash position to ensure maintenance of adequate liquidity while also managing payments, receipts and financial risk effectively for SANDOZ Group entities. The...
-
Director Medical Affairs
hace 4 días
Insurgentes, México Novartis A tiempo completo**Summary**: **About the Role**: LI-Hybrid Location: Mexico City **Major Responsibilities**: - NOCC Leadership and US Medical Affairs Support - Very strong NOCC-based functional leader, with the ability to influence senior leaders in Novartis - Maintain frequent and clear communication and alignment with US-based Launch Machine leadership, e.g. Head of...
-
Treasury Cash Management Senior Payments Specialist
hace 2 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:The TCM Senior Payment Specialist supports the Cash Disbursement end-to-end process within Novartis Global Service Center (NGSC), safeguarding its quality and effectiveness. The Senior Specialist acts as a role model for the Payments Team providing guidance, knowledge-sharing, empowerment to junior team members and continuously demonstrating...
-
Container Solutions Senior Engineer
hace 3 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:Novartis is seeking senior leadership, skilled architects, and energetic engineers who share our vision that science serves a greater purpose in improving human health.Container Team is looking for a senior Infrastructure Engineer in Container Technologies to be part of our dynamic and talented Engineering team. This role would be working with...
-
Senior Pricing Analyst
hace 2 semanas
Insurgentes, México Sandoz A tiempo completoIn 2023 #Sandoz will become an independent organization! As the global market leader in generic and biosimilar medicines, Sandoz steps forward from a position of strength. Those who join Sandoz in the coming months will help shape the future of the company, its growth, innovation, culture and how Sandoz impacts the lives of millions. These will be races with...
Senior Team Leader Float
hace 4 semanas
**Summary**:As the Float Senior Supervisor, you will be working under the direction of the Director of Operations Mexico. This position is responsible for supporting the day-to-day operations of the PSC Program Management teams that provides specialty end-to-end case management services for multiple brands and roles. The individual in this role will focus on helping agents access / utilize Contact Center tech-nology and relevant knowledge content to efficiently conduct case management and access processes for customers. While this role will not have direct reports assigned, critical success factors include knowledge of the various process/tools to handle interactions, the ability to provide intermittent coaching for agents to ensure optimal performance to maintain operations when primary Supervisor is not available.**About the Role**:**Your responsibilities will include, but are not limited to**:- Indirectly supervise a group of up to 15 agents with responsibility of handling all aspects of patient case management including intake, general inquiries, product / program questions, site specific communication preference management, coverage and access as well services such as free trial offer enrollment, co-pay enrollment, adherence enrollment, etc.- As a float supervisor your support will be needed multi brand and multifunctions for the active roles within PSC.- Knowledge of patient facing adherence and/or education programs specifically for compliance adherence, agent coaching/performance enhancement and assurance of optimal patient experience.- Maintain knowledge of programs and customer workstreams for optimal program performance.- Monitor performance, attendance, and quality at the team level to drive service excellence and KPI and SLA achievement.- Manages escalations from Case Managers and provide guidance required to handle customer interactions- Work with various matrix partners in both the PSC and externally to ensure communication, collaboration and coordination is occurring across teams and that everyone has the information that is needed to do their jobs effectively.- Collaborates with other Supervisors to provide agent or program specific feedback- Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes**What you’ll bring to the role**:- Education:- Bachelor’s degree required; advanced degree preferred (e. RPh, Nursing or other relevant specialty**Experience**:- Required Experience:- Minimum 1+ years of Patient Services, Healthcare, or Contact Center experience- Three (1+) years of proven end-to-end case management experience with specialty products, including patient facing interactions.- Three (1+) years of experience working with Complex Specialty products in a pharmaceutical/healthcare setting required (such as Biologics, Medical Devices, Oncology, Transplant, Infusion, Rare Disease, etc.)- Previous leadership, team building, and performance management or Novartis team leadership experience.- Strong critical thinking skills and the ability to multi-task- Expertise working with data entry system(s), case management systems, computer software, and telephone/fax technology- Excellent phone and verbal communication skills - ability to follow oral and written directions- Ability to effectively collaborate with various matrixed Novartis teams- Forward thinker who can adapt and grow with the evolving Novartis Patient Support landscape- Desired Experience:- Prior experience leading a team in call center environment- Other Work Requirements:- When working from home, a quiet dedicated space where the employee can work without interruption- Internal aplications must prove track record of meeting internal KPI, such as Quality, Service Level and case productivity- ** For Patient Support Center (PSC) roles with a dedicated training period**: The individual hired for this role will be required to successfully complete initial training, including passing simulations and become certified to do the role.DivisionUSBusiness UnitInnovative MedicinesLocationMexicoSiteINSURGENTESCompany / Legal EntityMX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.Functional AreaMarket AccessJob TypeFull timeEmployment TypeRegularShift WorkNo**Accessibility and accommodation**:Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
