O&m Dispatcher

**O&M Dispatcher & Client Services Manager****Location**: Remote**Type**: Full-Time,**Reports to**: Solar Operations & Maintenance Manager**Compensation**: Competitive salary, based on experience**About ROI Construction**ROI Construction is a second-generation, family-owned company leading the DMV in roofing, solar, and exterior renovation. Under **Dominic DiPietro’s** leadership, we’ve expanded into one of the region’s fastest-growing clean-energy providers.Our mission: help homeowners and businesses **build long-term value** through quality craftsmanship and reliable solar performance. We don’t just install systems — we stand behind them for decades.**Position Overview**The **O&M Dispatcher & Client Services Manager** keeps ROI’s service engine running. You’ll coordinate technicians, parts, and schedules to make sure solar systems stay online and customers stay happy. This role blends operations, communication, and problem-solving — ideal for someone who can juggle details, manage priorities, and provide world-class customer service.You’ll be the bridge between clients and field teams, ensuring every service ticket is handled efficiently, accurately, and with care.**Key Responsibilities**- Schedule and dispatch service technicians for maintenance, troubleshooting, and repair visits.- Communicate with customers to confirm appointments, set expectations, and follow up post-service.- Optimize daily schedules for efficiency (travel time, technician skillsets, priorities).- Track and update all tickets in CRM and monitoring platforms; ensure accurate data and documentation.- Review technician reports, order replacement parts, and update asset serial numbers as needed.- De-escalate customer concerns with empathy and professionalism.- Calculate system downtime or lost production for warranty or compensation requests.- Coordinate warranty RMA submissions with vendors (SolarEdge, Enphase, etc.).- Support invoicing accuracy and ensure customer satisfaction from start to finish.**Qualifications Required**:- 2+ years of experience in dispatch, scheduling, or customer service (solar or trades preferred).- Exceptional communication and phone skills — professional, courteous, and proactive.- High attention to detail and the ability to manage multiple priorities.- Strong computer skills: CRM systems, Google Workspace, spreadsheets, and scheduling tools.- Self-motivated and able to work independently in a fast-paced environment.**Preferred**:- Experience in solar or electrical service coordination.- Familiarity with SolarEdge, Enphase, or other monitoring platforms.**Core Values**- **Customer Obsession**: Serve with empathy, urgency, and integrity — every customer, every time.- **Take Professional Pride in Operational Excellence**: Details matter. Flawless coordination is our craft.- **Willingness to Think Long Term**: Build processes and relationships that last.- **Think Smart, Ask Smart, Act Fast**: Prioritize intelligently, move decisively.- **Rise Relentlessly, Dominate Life**: Grow your skills, elevate your standards, and lift your team.**Why Join ROI Construction**- Competitive pay and advancement potential- Paid time off and holidays- Training and certification support- Positive, fast-moving culture built on excellence and purpose- Help power Maryland’s clean-energy future — one customer at a timeTipo de puesto: Tiempo completoSueldo: $588,000.00 - $644,000.00 al añoPregunta(s) de postulación:- Do you have an advanced level of English ?- Do you have experience with CRM systems and other computer tools such as Google Workspace and spreadsheets?Experiência:- Customer Service: 2 años (Obligatorio)Idioma:- Ingles (Obligatorio)Lugar de trabajo: Empleo remoto