Sr. Event Services Manager

**General Information**:- Country/Region- Mexico- Province/City- Nayarit- Location- Rosewood Mandarina- Department- Sales & Marketing- Job Type- Full-time Permanent- Position Summary- Responsible for the management of all aspects of the Catering and Event Services department, manage servicing of corporate and social events to achieve revenue potential for the hotel while ensuring the highest customer satisfaction aligned with resort standards. Coordinates details and menus for clients' functions and maintains budgeted revenues through solicitation of business and upsells while controlling expenditures. Directs, implements and maintains a management philosophy which serves as a guide to Catering staff. Ensure maximization of room and meeting space, revenues, and profits while delivering ultra-luxury customer service. Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, BEO’s, deposits, room block adjustments, group resumes; Will collaborate with Cluster Director of Sales and Marketing to produce and implement strategic event management and catering sales plans.- DUTIES AND RESPONSIBILITIES- Responsible for accurately forecasting revenues on a monthly basis.- Responsible for all administrative duties which are necessary in the functioning of the department.- Monitor, maintain and distribute monthly booking report according to procedures; compare actual to forecast.- Serve as the onsite contact for group and catering customers in a proactive manner working with the logistics of group room blocks, food and beverage, public meeting space, and billing processes.- Create up-sell opportunities and identify sources for ancillary hotel revenue.- Provides daily leadership and direction of Group and Event Services team to ensure that the planning and execution of Hotel’s products and services are within the standards of resorts sales objectives as well as the hotel & brands policies and procedures.- Coordinate all events with exceptional discipline and follow-up to determine customer setups, numbers, types of functions, times and special needs.- Provide creative site tours, client planning visits, and throughout the execution of the program to maximize the customer experience and increase ancillary hotel revenue.- Continually look for new ways to service groups, and to find creative solutions to meet customer demand.- Developing and maintaining strong and loyal customer relationships with vendors.- Coordinates all audiovisual requirements and maintain relationship within house vendor.- Work closely and collaborate with other departments with the resort to provide quality serve to customers.- Creates and maintains a good working relationship with the Banquet team to ensure an elite level of client services.- Collaborate with Culinary & Banquet Teams to create innovative menus and events proposals to continually improve revenue and profit margins while maintaining quality.- Greets all clients as they arrive at the hotel as a contact, WP or MP to ensure that they have all required items.- Responsible for all aspects of group billing including ensuring all deposits are collected by working closely with the Accounting Team. In addition, securing cancellation/attrition charges, accuracy, and timely distribution of bills to client and other hotel departments.- Ensures regular departmental communication by conducting Rosewood Daily Reviews and by conducting bi-weekly / monthly meetings with team members.- Ensures timely processing of department’s payroll and accurate attendance reporting.- Coaches and counsels associate for optimal performance and discipline, when necessary.- Attends manager’s meeting, operations meetings and participates in Manager on Duty or Ceiba Dinner schedules as required.- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.- ensure that standards are maintained at a superior level on a daily basis.- Maintain complete knowledge of and comply with all hotel/departmental policies and procedures, ensuring that Event and Banquet staff are informed as well.- Organize and delegate traces for follow-up; be familiar with status of each.- Ensure that Event offices are kept organized and clean.- Review Banquet sales for the previous day; resolve discrepancies with Finance; track revenue against budget.- Review Banquet checks for the previous day's functions; ensure accuracy of charges and presence of guest signature; resolve discrepancies.- Maintain a departmental manual identifying all policies relevant to booking functions with respective charges.- Establish SOPs for pre-planning, BEO detailing and distribution, resumes, event estimates, room block management- Ensure that Event staff are familiar with Banquet service standards to best sell, plan and execute events.- Establish and monitor the file and trace system and client