Technical Support Engineer
hace 3 semanas
LocationMexico City, MéxicoRoles & ResponsibilitiesAnalyze network and equipment configuration problems and defectsInterface with 3rd Tier Technical Support, Engineering, Product Management, and other departments to address customer’s issues in the most effective mannerPresent technical training to co-workers and customers as neededProvide on-site troubleshooting and support when requiredContribute to knowledge base of the team**Reports to**: Team Lead, Global Services Engineer**Requirements**:Minimum of 4 years’ experience providing technical support in the areas listed below:Carrier Ethernet TechnologyIP/Ethernet - VLAN’s, Routing, SwitchingQOS - Prioritization and PolicingIT Network AdministrationFluent written and spoken Spanish & English - mandatoryBachelor’s degree in a technical field - advantage
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