Partner Solutions Architect

All roles at JumpCloud are Remote unless otherwise specified in the Job Description.

About JumpCloud

JumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud is IT Simplified.

About the Role

We are looking for inspired technology professionals who love the challenge of working with partners to help them migrate customers from their Active Directory, Okta, and other identity management directories to the JumpCloud platform through a structured, efficient, outcome-based process while leveraging your expertise and all available JumpCloud resources. Partner Solutions Architects at JumpCloud will have the opportunity to work with a wide variety of partners on structured engagements to provide a strong trusted technical bridge, from the start of their implementation through to their continued expansion and use of JumpCloud. A Partner Solutions Architect will develop insight into partner operations and function at a high level to enhance the partner’s experience with JumpCloud.

In this position, you will:

• Gain a deep understanding of your partner’s environment and technical business needs through detailed and thorough discovery sessions.
• Help define applicable milestones for your partner’s intended use of JumpCloud.
• Develop and articulate a clear vision and plan to achieve those milestones.
• Partner with your CSM counterpart to proactively drive efficient adoption of the JumpCloud platform and progress towards usage targets and milestones for each partner you work with.
• Confidently provide technical guidance to our partners and their customers through complex architectural conversations, from User Adoption strategy and Onboarding to custom SCIM integrations and beyond.
• Perform systematic environment reviews with partners to ensure adherence to best practices and identify areas for improvement or expansion.
• Work closely with larger partner organizations on long-term or ongoing engagements.
• Communicate regularly with partners about their planned expansion, environment changes or updates as they relate to JumpCloud and potential use-cases.
• Work hands-on in partner environments when applicable to execute migration or configuration tasks.
• Escalate and reproduce issues in-house and respond in a timely manner.
• Clearly and thoroughly notate partner interactions, goals and outcomes for your own reference and to share with internal stakeholders and peers.
• Test new use-cases using in-house and industry tools, and document the outcomes for partners and in our internal knowledge repository.
• Collaborate with peers, mentors, knowledge base authors, community forum leaders and other internal and external tools, to provide the most effective, world-class solutions for our partners, prospects, and their customers.
• Assist with onboarding of new PS Team Members and share your SME-level knowledge internally and externally.
• Consult, plan, and execute implementations of JumpCloud alongside other PS engagements and projects as-needed.
• Provide regular feedback and stakeholder participation in process and tooling enhancements related to the delivery of Professional Services for our partners.

We’re looking for… someone who likes the challenge of ensuring the success and delight of partners and customers when using our software products who displays phenomenal abilities to demonstrate and articulate technical concepts in front of technical audiences.

• A strong desire to see partners win and be successful at their jobs through the utilization of our Open Directory Platform software
• 6 or more years experience in a prior SaaS, professional services, Directory administrator, or implementation role(s)
• Minimum 1 year of experience in a prior technical JumpCloud role, or equivalent experience with the JumpCloud admin console
• Prior experience performing IT work through a MSP or VAR organization
• Deep technical expertise and a high aptitude in a customer-facing position
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
• Strong oral and written communication skills
• Possesses a logical approach to problem solving
• Proven ability to understand/test/configure various integration and connectivity enhancing technologies in various environments
• Willing to travel on-site to customer and partner locations if required

Previous work experience as an IT Admin or SysAdmin in a technical domain, or positioning a SaaS product to those audiences, and an advanced understanding of the following technologies is strongly preferred:

• Administrating or supporting Medium-to-Large scale SMB environments & architecture
• Microsoft 365 and AzureAD experience
• Active Directory expertise, MCSA/MCSE, or prior AD administrative experience required
• Apple MDM, AD Device Management, AzureAD Connect, and Intune
• Okta administrative experience or certification preferred
• Device Management - Windows, macOS, iOS, Android and Linux Operating Systems
• LDAP administration, troubleshooting, and maintenance experience
• Networking & Authentication (RADIUS, LDAP, SSH, SMB/Samba)
• In-depth knowledge of Single Sign-on, SCIM, JIT, OIDC and SAML
• Scripting experience, PowerShell preferred
• User onboarding and offboarding
• Software systems setup and configuration experience

Where you’ll be working/Location:

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.

Language:

JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.

Why JumpCloud?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you JumpCloud is an incredible place to share and grow your expertise You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud's three core values is to “Build Connections.” To us that means creating human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.

JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.