Sr. Analyst, Quality Control, Customer Experience
hace 2 semanas
Overview:**Position**: Sr. Analyst, Quality Control, Customer Experience**Level**: Staff IV**Recruiter**: Manuel Garcia**Manager**: Salvador Huerta, Manager, Customer Experience**Site**: This position is available in Las Fuentes and QueretaroTHE ROLE:The person responsible for Quality Control must have advanced knowledge in mechanisms for the design, implementation, measurement, and management of outcomes of quality processes applicable in Processes and Customer Services, for internal or external users. As well as knowledge of the transactional operational processes within the GBS: both Distributor service and internal.Experience in feedback (face to face sessions) and continuous improvement sessions with operation’s teams, as well as experience in using Scorecard and audit methodologies.It has technical skills that allow it to use technology to select processes to evaluate, avoiding time-consuming manual monitoring or auditing processes.HOW YOU WOULD CONTRIBUTE:- Ensure that the service strategy is executed.- Ensure the execution of the processes, aligned and following the quality standards in the services offered by the GBS.- Generate a cycle of continuous improvement.- Facilitate the creation of standards and goals for measuring the service offered or process.- Generate insights that allow the standardization of processes within the GBS.WHAT’S SPECIAL ABOUT THE TEAM:In a team made up of members with an average tenure of more than 5 years at Herbalife.Job Qualifications:SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:- 1 year of experience in audit processes, learning, customer experience.- **Bilingual: English and spanish**:- Strong customer and results orientation- Data Analysis & Interpretation.- Experience in the use of Herbalife systems: GENESYS, HCM, HDMS, Salesforce.- **Must have experience using: Power BI, MS Forms, MS Power Apps.**:- Excellent written & verbal communication skills and simplify information.- Ability to effectively manage confidential/highly sensitive information.- Execute action plans effectively according to deadlines.- Desireble: Experience/knowledge with White Belt projects.Education- Bachelor’s degree (Business, Engineering, Systems Engineering, Technology or equivalent) - In Progress or Completed - (Desirable)
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Sr. Analyst, Account Receivables
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Tlaquepaque, México Herbalife A tiempo completoOverview The Sr. Analyst keeps update the AR module to register bad debit transactions in the AR reserves accounts and register the collections efforts. Perform main cash activities such as reconcile sales and cash receipt information. Maintain internal control environment with the daily revision of the cash transactions in all its methods: Credit card,...
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Sr. Analyst, Account Receivables
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Tlaquepaque, México Herbalife A tiempo completoOverview The Sr. Analyst keeps update the AR module to register bad debit transactions in the AR reserves accounts and register the collections efforts. Perform main cash activities such as reconcile sales and cash receipt information. Maintain internal control environment with the daily revision of the cash transactions in all its methods: Credit card,...
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