Infrastructure Analyst 1

The Infrastructure Analyst 1 is an entry level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.**Responsibilities**:- Diagnose and resolve problems through troubleshooting and basic analysis, escalate issues as appropriate- Participate in testing activities, including the creation and execution of basic test scripts- Assess the applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures- Exchange ideas and information in a concise and clear manner**Qualifications**:- Previous relevant experience preferred- Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices- Effective written and verbal communication skills- Effective analytic/diagnostic skills- Ability to work with virtual and in-person teams, and work under pressure or to a deadline- Demonstrated knowledge of operational process changes and improvement**Education**:- Bachelor’s/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**Job Purpose**:Responsible for the Business profile administration and integration of Massive deployment of Horizontal / Vertical software to Desktops and VDI instances across Banamex. Liaison with business areas and responsible for coordinating Change Requests, support for incident tickets related to a mass software deployment.**Key Responsibilities**:- Business profile coordination- Target penetration of 99% of the teams in a distribution- Report progress to the Requester of each distribution- Review Pending equipment and coordinate actions to solve detected problems- Ensure the implementation adhered to the process so as not to generate MIMs derived from the implementation- coordination to attention to problems generated to return to the previous status in case of a failed distribution- Be aware of all the Distributions for Mexico and Latam, to prevent Impacts- Analyze together with Production Support of Branches and Contact Center to see which is the best Date to send each wave- Be in contact with CSC and Field Service to review status of the implementation**Knowledge/Experience**:- Technology Management (specifically Desktop technology infrastructure)- Microsoft Products/OS, desktop and servers- knowledge of SCCM- Knowledge of business Operation- Problem and incident management- Working in a heavily controls-focused environment- Management of green zones to distribution- Knowledge of Scripts for repair and reinstallation of Applications- Management of Distribution Points infrastructure- Management of reporting infrastructure through SCCM- Management of tools for the generation of reports**Qualifications**:- Desired but not mandatory Bachelor's Degree in Computer Systems Engineer or related careers or experience equivalente- English writing / reading / spoken by 50%- 2 years of experience in desktop plataform**Job Family Group**:Technology- **Job Family**:Infrastructure- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting