Senior Site Reliability Engineer

Join our team as a **Senior Site Reliability Engineer** focused on delivering advanced support for critical Azure-based systems.**Responsibilities**- Troubleshoot and resolve complex incidents to maintain system uptime- Ensure reliability and performance of Azure-based enterprise infrastructure- Implement observability, monitoring, and logging solutions- Automate infrastructure provisioning and deployment using Terraform and scripting- Optimize system performance and uptime through proactive monitoring and alerting- Collaborate with cross-functional teams to improve service reliability- Conduct root cause analysis and postmortems for incident management- Manage deployment pipelines in Azure DevOps for secure and scalable workflows- Develop and maintain automation scripts for routine tasks and incident recovery- Enhance monitoring frameworks with tools like Prometheus and Grafana- React quickly to incidents to avoid SLA degradation- Integrate monitoring data from Azure and AWS environments- Support continuous improvement of service reliability and observability practices- Document technical processes and incident reports- Participate in Agile team activities and prioritize competing tasks**Requirements**:- Minimum 3 years of experience in site reliability engineering or related DevOps roles- Hands-on experience with Azure services, including AKS, Azure Monitor, Application Insights, Log Analytics, Cosmos DB, and PostgreSQL- Strong expertise in Azure DevOps and Terraform for infrastructure automation- Proficient scripting skills in Bash, PowerShell, and Python- Experience with monitoring and observability tools such as Prometheus and Grafana- Solid background in incident management and ITSM processes with root cause analysis capabilities- Ability to troubleshoot and debug complex technical issues in real-time- Experience working in fast-paced Agile environments- Strong verbal and written communication skills for collaboration and reporting- Proactive approach to setting alerts and preventing SLA degradation- Experience with cloud infrastructure scaling and security best practices- Knowledge of Kubernetes administration and orchestration- Ability to collaborate effectively with cross-functional teams- English language proficiency at B2 level or above**Nice to have**- Hands-on experience with AWS services including EKS, RDS, CloudWatch, and X-Ray- Familiarity with distributed logging pipelines and incident automation tools- Knowledge of advanced Kubernetes use cases for scaling and network configurations- Certifications such as Microsoft Azure Administrator or AWS Certified DevOps Engineer- Experience with observability tools like OpenSearch for AWS workloads**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Monthly non-taxable amount for the electricity and internet billsEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.