Senior Site Reliability Engineer

Join our team as a **Senior Site Reliability Engineer**, where you will maintain and improve our product monitoring system, manage incident responses, and facilitate collaboration between operations and development teams.**Responsibilities**- Maintain and improve the product monitoring system- Manage incident response including troubleshooting, resolution, documentation, and post-mortem analysis- Share knowledge and lessons learned across teams- Act as a bridge between operations and development teams- Build automation solutions for log analysis, testing production environments, and alert automation- Monitor system health, performance, and service level indicators (SLI/SLO/SLA)- Document knowledge and procedures related to incident management- Conduct post-incident reviews and implement improvements- Provide on-call support during and outside regular working hours- Collaborate with development and operations to improve reliability and efficiency- Use tools like PagerDuty, ELK/Kibana, SEQ logging, Prometheus, and Grafana for monitoring and incident management- Develop and maintain scripts and automation using Python, C#, and Bash- Manage infrastructure and orchestration with SaltStack and Docker- Support project management and issue tracking using Azure DevOps and Wiki- Maintain source code management using Git**Requirements**:- Experience building solutions from scratch with 3+ years in Site Reliability Engineering- Strong expertise in cloud providers and automation scripting with Bash and Python- Deep domain knowledge of Oil & Gas industry operations and incident resolution- Proven experience managing incident response and on-call support- Familiarity with monitoring tools including Prometheus and Grafana- Experience with logging tools such as ELK/Kibana and SEQ logging- Knowledge of infrastructure and orchestration tools like SaltStack and Docker- Basic network knowledge including inbound/outbound and firewall rules- Experience with project management and issue tracking tools like Azure DevOps- Proficient in source code management using Git- Strong documentation and knowledge-sharing skills- Ability to conduct thorough post-incident reviews- Excellent troubleshooting and problem-solving skills- Good communication skills with English proficiency at B2+ level**Nice to have**- Experience with PagerDuty for incident management- Familiarity with C# programming- Knowledge of SQL and MongoDB databases- Experience with Zededa infrastructure- Prior involvement in Oil & Gas field operations support**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Monthly non-taxable amount for the electricity and internet billsEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.