Connectivity and Onboarding Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.JOB DESCRIPTION:JOB DESCRIPTION:Hotelbeds Operations is determined to increase the Hotelbeds portfolio of new producing hotels. Different technological solutions have been developed to accelerate lead conversion and automate the onboarding. The Connectivity and Onboarding Manager (C&A) with adedicated focus on compliance supervision of new hotel accounts of strategic large accounts.Main Tasks:- Optimize the conversion of new leads- Chain specialist ensuring the completion of the technical and commercial onboarding, leading to a Ready to sale status- Assist hotels and chains in the ARI mapping process to reduce timescales, via channel manager or connectivity incl. SynXis, including sharing extranet credentials and contract code details necessary for mapping- Promote and maximize central framework agreements: persuade hotel decisionmakers to adopt and optimize the rate plans and commercial terms negotiated by the central framework team. Effectively communicate the benefits of various rate plans, including yieldable and higher commission rate options, to maximize hotel exposure and sales potential.- Responsible for the content completion and accuracy needed for the correct client mapping: room names, PMS codes, images, description,- Commercial onboarding: Monitoring initial performance to ensure correct set-up and payment facilities- Offboarding to respective commercial teams with a detailed handover plan, including commercial agreement and expectation, contact person, potential challenges (design handover plan)- Contact prospects/leads to qualify leads: 25%- Assisting hotels in completing the “ready to sale” journey: rate plan creations, ARI update, content upload: 35%- Commercial onboarding to (till first 10 room-nights): 30%- Offboarding to frontline sourcing: 10%How we Measure Success:- Leads converted: speed of contact and total days- Days between new hotel configuration and onboarding completion- Hotel NPS score on “start of working with us”- Implementation success- Producing hotels- New hotel salesRequirements & Skills:- Education: University degree (Tourism will be desirable)- Languages: Native or bilingual level of the local language, very advanced level of- Spanish and English- Experience: 2-4 years of experience.- Knowledge: MS Office: advanced level. Atlas/MITRA: Expert level. Tableau: Basic user level. Salesforce or any other CRM: Basic user level. Great opportunity to excel at any of the above tools through training and practice.- Soft Skills: Organizational Skills, Customer-focused, Commercial acumen, Attention to detail, Team player (trust), Analytical view, Initiative.- At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference_You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.As well as an attractive benefits package you will be able to work:- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.