Senior Manager HR Operations

hace 6 días

Reynosa, México Fresenius Medical Care A tiempo completo

**Role Objective**:- Manage HR Operations service delivery. Ensure service timeliness, efficiency and quality.- Lead HR Operations teams with focus on teams' performance, engagement and development.- Build positive relationships with service recipients and stakeholders, with focus on customer experience and collaboration.- Drive continuous improvement initiatives focused on service standardization, quality and efficiency.**Key Responsibilities**:- Lead HR Operations service delivery - ensure service continuity and performance in line with agreed KPIs, SLAs and budget- Ensure HR operations comply with local labor laws, regulations, and global policies while managing risks associated with service delivery- Monitor service delivery to identify potential risks, and proactively mitigate them. Report status updates to the relevant stakeholders.- Drive continuous improvement in HR processes and services, to optimize value for cost, drive standardization and alignment.- Champion productivity enhancements through simplification, standardization, and automation.- Efficiently execute required change management activities, ensuring proper communication to involved teams and stakeholders.- Manage, coach, and mentor HR Operations teams. Ensure the teams operate efficiently and employees are equipped with the necessary skills to perform the tasks in scope.- Build strong relationships with local, regional and global stakeholders to align service delivery with organizational goals and strategic objectives.- Represent HR Operations in interactions with other HR functions, supporting solution development and continuous improvement.**Qualifications & Requirements**:- Bachelor’s degree required; advanced degree preferred in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience.- Minimum of 8 years of progressive HR experience in an international and dynamic environment.- Proven experience in HR Operations, managing complex and high-volume transactions, ideally in a global setting.- At least 5 years of experience in team leadership, including managing dispersed teams across locations.- Fluency in Spanish and good working knowledge of English.- Advanced knowledge of HR systems (e.g., Workday, HR ticketing systems).- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and SharePoint.- Excellent communication skills and a strong customer service orientation.- Demonstrated ability to work collaboratively in team environments and solve problems with analytical and creative thinking.- Strong leadership capabilities with a track record of building cohesive and high-performing teams.- Resilience and ability to navigate complex situations, including conducting crucial conversations.- Solid business acumen alongside HR expertise.- Commitment to confidentiality, integrity, and data privacy.- Strong organizational skills with the ability to manage high workloads and meet deadlines under pressure.- Adaptability and capability to lead teams through change.

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