Luxury Standards Specialist

**Descripción de la empresa**Just 30 minutes from San José del Cabo International Airport, Chileno Bay Resort & Residences, Auberge Collection is a modern beachfront hotel located on Los Cabos' most sought-after swimming beach. Combining a fresh, modern style with an active and inviting atmosphere, the resort offers an ideal getaway for families, friends, and couples alike.The resort features 101 rooms and 82 spacious two-, three-, and four-bedroom villas with panoramic ocean or mountain views. At its heart lies a stunning three-tiered infinity pool, complemented by a swimmable ocean cove and the H2O Cave, which hosts a wide range of water activities. Wellness takes center stage at Sol, The Spa at Chileno Bay, a serene sanctuary offering transformative rituals and a movement studio designed to nourish the mind, body, and spirit. Guests can savor innovative Latin-contemporary cuisine at the open-air COMAL restaurant, Mediterranean-inspired dishes at YAYA, and tacos and tequila with their toes in the sand at TnT.**Descripción del empleo**The F&B Luxury standards Specialist is responsible for elevating the guest dining experience by coaching and training F&B teams across all restaurants and bars in alignment with Auberge’s AU standards, Five-Star service expectations, and current luxury hospitality trends. This role collaborates closely with outlet leaders, the Wine Manager, and Bars Manager to deliver inspiring, skill-building sessions, and personalized pairing training. The trainer plays a vital role in creating a culture of passion, excellence, storytelling, and continuous learning in every service moment.**Key Responsibilities**:**Luxury Service Training**- Design and deliver engaging F&B training programs that reinforce AU service standards (Authentic Connections, Remove Obstacles, Create the Unexpected).- Train all front-of-house F&B staff in luxury service behaviors, Forbes standards, and storytelling techniques.- Lead service simulations and roleplays that reflect real-life guest scenarios across breakfast, lunch, dinner, and bar settings.**Collaboration & Cross-Departmental Support**- Work hand-in-hand with Outlet Managers, Chefs de Cuisine, Wine Manager, and Bars Manager to align on training needs and content.- Support new outlet openings, menu changes, and wine list launches with focused training.- Participate in pre-shift briefings, tastings, and floor presence during key meal periods to coach in real time & evaluate the impact of service training.- Coordinate with the Quality Manager to analyze audits, guest feedback, and service trends to define training needs and departmental goals.- Support onboarding of new team members with an inspiring, operations-based orientation.**Beverage & Pairing Expertise**- Coordinate regular wine and cocktail tastings in partnership with the Wine Manager and Bars Manager.- Organize with Wine Manager & Bars Manager training on wine, spirits and other beverage training needed to elevate team performance and knowledge.- Develop pairing guides and storytelling tools that empower servers to upsell with confidence and elegance.- Train teams on general beverage knowledge, serving etiquette, and how to identify guest preferences.**Quality Assurance & Guest Experience**- Conduct service observations across F&B outlets to ensure consistency in luxury service.- Support outlet leadership in post-service debriefs and performance evaluations.- Stay up to date with global luxury dining trends and incorporate them into training content and coaching.**Requisitos**- 6+ years of experience in luxury hospitality in managerial/executive positions, preferably in F&B training, service coaching, or fine dining operations.- Experience in all F&B operations (restaurants, pool, in room dining,bars,etc.) Deep understanding of luxury service principles, Luxury standards, and premium guest engagement techniques.- Excellent communication and facilitation skills; able to inspire teams at all levels. Strong knowledge of wine, spirits, and pairings; WSET or sommelier certification is a plus.- Experience working in high-end restaurants, resorts, or private clubs is preferred. Bilingual (English/Spanish) is a must.**Información adicional** About Auberge Collection**Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.**About**_Friedkin_**:- Friedkin_ is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.Founded in 1969 and headquartered in Houston, Texas, the company is led by C