Sr. Product Manager, Latam, International Seller Services

hace 3 semanas

Ciudad de México Amazon.com A tiempo completo

DESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon drives multiple new initiatives to better serve all customers. We are hiring a Sr. Product Manager to help us accelerate our efforts in launching a new Business Unit within Amazon Marketplace which will disrupt the way we operate in terms of supply chain, CX, cost to serve, as well as provide a differentiated customer offering.Key job responsibilities- Launch new features to improve customer experience that meet local compliance- Establish launch metrics and success criteria to measure the performance of the newly launched features- Define new selection entitlement based on customer insights. Work with technical and seller account manager teams to source selection that local consumers seek.- Create KPI dashboard to then audit and influence the selection sourcing experience end-to-end in coordination with international teams, covering sellers registration, product safety compliance, seller listing, and localization.- Collaborate with multiple Tech organizations to prioritize feature development, catalogue quality and merchandising process to drive improvement of selection CX, discoverability and relevance.- Define and Bar-raise the Customer Experience around pricing, providing MX-specific requirements. Collaborating and influencing central teams to drive tooling improvements.- Monitor and analyze program metrics, establishing feedback loops for continuous improvement of customer and seller experience- Define tracking mechanisms to measure the effectiveness of new features, traffic plan and proactively implement improvement measures to reach the program goalsBASIC QUALIFICATIONS- Bachelor's degree or equivalent- 4+ years of end to end product delivery experience- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience in using statistical analysis to identify issues or opportunities for improvement- Experience working across functional teams and senior stakeholders- Experience in influencing senior leadership through data driven insights- English proficiency: Advanced (written and spoken)- Spanish or Portuguese proficiency: Advanced (written and spoken)- Excel proficiency: AdvancedPREFERRED QUALIFICATIONS- Knowledge using data management tools such as datawarehouses, SQL, Python, R.Job details- MEX, DIF, Mexico City- Project/Program/Product Management-Non-Tech

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