Call Center Representative

Job Title: Call Center Representative Skills: Call Center, customer service, Finance, BFSI Experience: 1 Year Job Location: Avenida Paseo de la Reforma 342, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, MX Onsite We at Coforge are hiring Banking Call Center Representative with the following skillset: Handle inbound voice calls with professionalism & empathy. Support customers with, Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans & Mortgages & Other voice-related tasks as assigned. Inform customers of account status and process maintenance requests (e.g., payments & balance transfers). Assist with escalations and ensure timely resolution. Accurately document all interactions in client systems. Requirements 6–9 months of call center experience (BFSI experience preferred). English proficiency: B2+ to C1. Must live within 1.5 hours of the site. Ability to work a 10-hour shift within hours of operation (6:00 AM – 4:00 PM). Comfortable with schedule: two 15-minute breaks and one 30-minute lunch . Strong customer service, problem-solving, and communication skills. Ability to adapt to client systems, policies, and compliance requirements. Location: Mexico City (on-site) Schedule: 10-hour shifts, Monday to Saturday (with one weekday off) Hours of Operation: 6:00 AM – 4:00 PM Experience Required: 6–9 months in a call center environment English Level: B2+ to C1