Key Account Manager

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?**Key Responsibilities**:Supervise and manage operational staff, including recruitment, training, performance evaluation, compensation recommendations, and ongoing performance management to build a high-performing team at the operator/administrator level.Oversee the processing and review of account management documentation, data entry, and related operational records, ensuring accuracy and completeness.Provide detailed analysis, interpretation, and professional guidance regarding account management policies, programs, and practices to clients and internal stakeholders.Lead the implementation and management of standard and large-scale operational initiatives, coordinating resources and responses to address client and management inquiries effectively.Analyze account operation trends, interpret data findings, and present actionable recommendations to management and clients to support continuous improvement and operational excellence.Maintain integrity and accuracy of operational databases and account information through regular audits and reconciliations, collaborating cross-functionally to resolve discrepancies.Assist in developing and managing project objectives, including budget oversight, timeline management, material procurement, and personnel allocation within defined scopes.Ensure compliance with applicable departmental policies, laws, regulations, and procedural guidelines, seeking guidance as necessary to uphold governance standards.Perform additional duties as assigned, demonstrating adaptability and a proactive approach to operational challenges.**Qualifications and Skills**:Bachelor's degree in Business Administration or related functional area.Intermediate proficiency in business communication in English, capable of conducting business discussions effectively.**Professional experience in account management**: less than two years for junior roles; two to five years for intermediate roles; and at least five years with specialized or technical program experience for senior roles.Strong knowledge of account management principles, organizational policies, and compliance requirements applicable to logistics and transportation operations.Demonstrated supervisory skills including staff assessment and recommendations, with a focus on team development and performance enhancement.Excellent analytical skills to review operational data, extract insights, and support evidence-based decision-making.**Scope and Impact**:This role applies standard professional principles and may engage in complex operations within logistics and transportation management. The Senior Supervisor handles a broad scope of responsibilities, including oversight of moderate to large-scale operations, ensuring high standards of service delivery and operational compliance. The position supports strategic goals and contributes significantly to client satisfaction and efficiency enhancements.Why Join Us?By joining CEVA FM Mexico as a Logistics Operations Senior Supervisor, you become part of a global network that values innovation, teamwork, and a commitment to excellence. Our culture fosters professional growth, supports diverse perspectives, and places a strong emphasis on work-life balance. This position offers opportunities to develop leadership skills, engage in meaningful projects impacting supply chain performance, and contribute to a company recognized for its industry-leading solutions.As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.