Manager, Cs&t
hace 4 semanas
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.The RoleThe Manager, Customer Support & Training (CS&T) is a key leadership role and is vital to ensuring customer success. The role is responsible for leading and managing a team of Technical Consultants who are specialists in our Manufacturing and Supply Chain and DataWorks suite of products. The manager will proactively ensure effective collaboration and engage the team to achieve/exceed goals.Your Impact- Manage a team of Technical Consultants who are providing customer issue resolution, pre-sales presentations and customer training - this includes recruitment, performance management, and career development- Be a positive role model for AspenTech’s core values and leadership principles- Make quick and sound decisions about how to handle critical problems that impact customer’s operating plants but are not solvable by normal support practices- Drive escalation and resolution of high impact customer issues through AspenTech’s defined processes- Supervise day-to-day operations, including interfacing directly with customers as needed, and training new employees- Ensure delivery excellence of public and on-site customer training- Proactively promote AspenTech’s training services- Work as a member of the CS&T global management team to ensure departmental metrics are achievedWhat You'll Need- Proven experience as an effective people manager- Excellent communication and leadership skills- Strong decision-making skills- Minimum of five years relevant work experience in a technical field, preferably software support for the petroleum, petrochemical, or engineering industries.- Bachelor’s Degree or equivalent in a technical degree is preferred, e.g. Engineering or Computer Science related- Strong customer service skills- Be able to demonstrate critical thinking with strong analytic and problem-solving skills- Additional consideration for experience with Aspen’s proprietary software- Occasional international travel is required (5-10%)
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Manager, Cs&t
hace 21 horas
City, México Aspen Technology A tiempo completoThe driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...
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Accounting Manager
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Manager of CS
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Mexico City Simetrik A tiempo completoManager of Customer Success – LatAm Location: LatAm Simetrik is a robust B2B platform powered by no code and generative AI, empowering financial and operational teams by automating reconciliations and managing risk. Established in 2019, Simetrik has become a market leader in Latin America, serving prominent institutions such as PayU, Mercado Libre, Rappi,...
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Mexico City Mercedes-Benz México A tiempo completoMercedes-Benz AG is responsible for the global business of Mercedes-Benz Cars and Mercedes-Benz Vans, with over 170,000 employees worldwide. Mercedes-Benz AG is one of the world's largest manufacturers of luxury passenger cars. The company focuses on the development, production and sales of passenger cars, vans and vehicle-related services. Furthermore, the...
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Mexico City Mercedes-Benz México A tiempo completoMercedes-Benz AG is responsible for the global business of Mercedes-Benz Cars and Mercedes-Benz Vans, with over 170,000 employees worldwide. Mercedes-Benz AG is one of the world's largest manufacturers of luxury passenger cars. The company focuses on the development, production and sales of passenger cars, vans and vehicle-related services. Furthermore, the...
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Consolidation, G&A
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Mexico City Mercedes-Benz México A tiempo completoMercedes-Benz AG is responsible for the global business of Mercedes-Benz Cars and Mercedes-Benz Vans, with over 170,000 employees worldwide. Mercedes-Benz AG is one of the world's largest manufacturers of luxury passenger cars. The company focuses on the development, production and sales of passenger cars, vans and vehicle-related services. Furthermore, the...
