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hace 6 días

Guadalajara, México Valce Talent Solutions A tiempo completo

**_ This is a MID LEVEL position._**Exigo is a Platform as a Service (PaaS) provider supporting over 90 Direct Selling and Network Marketing businesses all over the world. At Exigo, we have built a cloud-based Software-as-a Service (SaaS) platform from the ground up. We have been in business for almost two decades and serve millions of users daily.JOB SUMMARYWorking with a project team of internal Project Managers, Software Developers, Data Architects/Analysts as well as Client Stakeholders, Executives and Project Team members to successfully implement and support clients on the Exigo platform is the core of this role.RESPONSIBILITIES- Ability to translate Business value statements into project deliverables for cross functional teams- Analyze change requests submitted by our clients, converting them into thorough requirements that a developer can use to provide estimates- Set expectations and help clients plan for software changes that meet their specific business needs- Help train our Clients on how to use the system and the different functions available to them- Provide after hours support when needed to help our clients with critical changes and/or fixes- Run conference calls, write executive summaries, write testing plans- Design website mockups, document use cases and acceptance criteria- Testing of solutions and fixes to client issues, new features, and customizations - Analyze complex business problems and determine an IT solution- Analyze integration guides and 3rd-party software specifications- Have fun (we enjoy what we do)SKILLS REQUIRED- Problem solving/Analysis skills are a MUST- Self-Driven & Team Player- Strong communication skills (both written and oral) are CRITICAL- Passion for documentation, reporting and tracking of client tasks is a MUST- Create and maintain core system and client specific documentation- Ability to organize and prioritize projects for multiple clients- Ability to learn platform architecture and configuration best practices; use that knowledge to contribute to the overall solution designQUALIFICATIONS- 3+ years in an IT Business Analyst role- English must be EXCELLENT- Experience creating, testing, and communicating effective user stories- Experience training others- Rotation based, after hours support as needed- Strong knowledge of Microsoft Suite (Excel, Word, PowerPoint, Outlook, MS Project and Visio)- Proficient working with MS-SQL- Experience with Data Analysis and research- Ability to travel to client sites as needed- Experience in Direct Sales and Network Marketing / MLM industry knowledge preferred

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