Quality Assurance
hace 4 semanas
Quality assurance (QA) in call centers is a process that ensures you're performing according to the standards of your company. This is done by monitoring and evaluating your team based on the key performance indicators (KPIs) that you have set, in this case equal or above 90% on compliance and customer experience.The QA Department works with operations but it is independent regarding their decisions, process and strategies to improve the department.Will work closely with the client to make sure the department is following compliance as our client is requesting but taking care of the customer experience at the same time.RESPONSIBILITIES- Evaluating agent performance with call center quality assurance Form provided by the manager/supervisor- Providing coaching and developing plans for learning and skills development in order to improve performance and area of opportunityQUALIFICATIONS AND EDUCATION REQUIREMENTS- Communication skills like a pleasant demeanor and ability to work with multiple personalities- Attention to detail to be able to provide written communication to customers that free of spelling or grammatical errors- Patience to be able to stay calm in an intense environment- Strong organizational skills to be able to keep up with client needs and conduct follow-ups in a timely manner- Leadership skills like being able to help lead or manage a team of other Customer Service RepresentativesPREFERRED SKILLS- Bilingual English/Spanish- Experience in QUality Assurance- It is also possible to hire someone with no experience for this job if training is availableRESPONDS TOA Team Comprises of at least 1 Quality Assessor per 10 Agents and responds to 1 Quality Manager- Liable only within the QualityDepartment- Instructions come from immediate Manager or department head- Bonus are applicable More Details in Quality Assessor Bonus CategorySYNERGIZES WITH- Client Care Bracket, Company POC- HR & Recruitment if necessary and backed by Immediate Quality Manager- Company General ManagementINDIVIDUAL- Completing root cause analysis- Providing coaching and developing plans- Enabling regulatory compliance- Weekly Custom ReportsTEAM- QA Day Induction for new hires- Work environment engagement activities- Evaluation process innovation- Monthly NPS Report**Salary**: $4,000.00 - $5,500.00 per week**Language**:- English (required)
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Quality Assurance Engineer
hace 23 horas
Tijuana, México DOMO Industrial A tiempo completoJob Objective: To support the quality assurance team in ensuring the consistent production ofhigh-quality prefabricated modules at Domo Modular's manufacturing facility. This role involves contributing to the implementation and maintenance ofquality systems, conducting inspections and tests, and identifyingopportunities for improvement. Responsibilities:...
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Quality Assurance Engineer
hace 5 días
Tijuana, México DOMO Industrial A tiempo completoDescripción y detalle de las actividades**Job Objective**:To support the quality assurance team in ensuring the consistent production of high-quality prefabricated modules at Domo Modular's manufacturing facility.This role involves contributing to the implementation and maintenance of quality systems, conducting inspections and tests, and identifying...
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Quality Assurance Engineer
hace 3 semanas
Tijuana, México DOMO Industrial A tiempo completoDescripción y detalle de las actividades**Job Objective**:To support the quality assurance team in ensuring the consistent production of high-quality prefabricated modules at Domo Modular's manufacturing facility.This role involves contributing to the implementation and maintenance of quality systems, conducting inspections and tests, and identifying...
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Quality Assurance Manager
hace 7 días
Tijuana, México Sensata Technologies, Inc. A tiempo completoThe Quality Assurance Manager is responsible for managing all internal quality improvements and customer quality reports, as well as taking part in the global quality system improvement activities. General Responsibilities - Manages all assigned quality assurance team members while reporting team successes and opportunities to the Director of Quality...
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Quality Assurance Engineer
hace 1 semana
Tijuana, B.C., México DOMO Industrial A tiempo completoy detalle de las actividadesJob Objective:To support the quality assurance team in ensuring the consistent production of high-quality prefabricated modules at Domo Modular's manufacturing facility.This role involves contributing to the implementation and maintenance of quality systems, conducting inspections and tests, and identifying opportunities for...
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Manager, Quality Assurance
hace 4 semanas
Tijuana, México Danaher - Global A tiempo completoAre you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Mammotome, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint...
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Manager, Quality Assurance
hace 4 semanas
Tijuana, México Danaher - Global A tiempo completoAre you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Mammotome, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint...
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Manager, Quality Assurance
hace 4 semanas
Tijuana, México Danaher - Global A tiempo completoAre you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Mammotome, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint...
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Quality Assurance Engineer
hace 2 semanas
Tijuana, México Emprego MX A tiempo completoDescripción y detalle de las actividades - Involved in the design, development, and execution of functional tests used to measure correctness, adaptability, performance, and overall quality. - Collaborate with the process, quality assurance, marketing, and customer service departments to help deliver timely product releases that meet our customer’s needs....
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Manager, Quality Assurance
hace 3 semanas
Tijuana, México Mammotome A tiempo completoAre you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Mammotome, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint...
