Supervisor Call Center

hace 5 días

Desde casa, México Elife A tiempo completo

A fast-growing start-up headquartered in San Francisco, CA, USA in the heart of Silicon Valley. We recruit worldwide as our customer base is global. All employees outside San Francisco headquarter work remotely.Elife is a Startup developing innovative technology in the passenger transport industry, providing any type of ground transportation worldwide, including Group/event transportation, NEMT transportation, senior and disability transportation, pet relocation, bilingual driver for non-English speak clients.Our market is the world. Our customers are everywhere. Our platform and apps are built on the cloud. We have endless exciting problems to solve, and we only use the best and latest technology.- **Call Center Supervisor**_- **Main responsibilities**_- Provide SOP training to new employees according to policies and procedures- Supervise calls during shift to provide correct feedback to customer support rep- Supervising day-to-day operations in the customer service department.- Responding to customer service issues in a timely manner.- Creating effective customer service procedures, policies, and standards.- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.- Implementing an effective customer loyalty program.- Maintaining accurate records and documenting all customer service activities and discussions.- Assessing service statistics and preparing detailed reports on your findings.- Hiring and training new customer service agents.- Staying informed on the latest industry techniques and methods.- Continues improvement regarding policies and procedures for CS department.**Job qualifications**- 5+ years of experience as Customer Support Shift Manager- Bachelor's degree or equivalent- Experience in enterprise company (tourism prefer)- Experience leading, advising, and making decisions on major customer service activities for a medium-small team with a medium-sized customer base.- Experience managing people strategically- You enjoy being the problem solver.- Customer service is your priority.- You are a communicative team player- You have an independent, autonomous, and structured way of working and think in a solution-oriented manner- You are a strong organizational talent and set the right priorities- You are quick on the uptake and have an analytical approach to new tasks and problems- You can use MS-Office, especially Excel, in your sleep- You have a very good communication on English- **Required skills**_- **Native /professional English skill,**:- Great nice and friendly communication skills,- Own a laptop/desktop computer,- **Agree with 6-day work weeks,**:- A fast learner.Salary $18,000 MXN + 10,000 KPI monthly base**Salary**: $18,000.00 - $28,000.00 per month**Experience**:- Call center management: 4 years (required)- Tourism sector experience: 3 years (preferred)- Leadership: 4 years (required)**Language**:- English Proficiency (required)Work Location: Remote

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