Congress & Events Manager

Join Amgen’s Mission of Serving PatientsAt Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. We have proudly achieved certifications as **Great Place to Work and Equidad MX**. Join us and transform the lives of patients while transforming your career.**Congress & Events Manager****Live****What you will do**This role oversees in-person, virtual, and hybrid HCC meetings with a focus on execution, risk mitigation, technology integration, and compliance along with a local team and the assistance of an external agency. The position works closely with internal customers, external suppliers, and cross-functional teams to ensure exceptional meeting experiences, program alignment with organizational goals, and adherence to complianceRole will manage Amgen's Meeting Technology tools like Cvent & C3, data analytics and spend reporting to enhance our meetings ecosystem.**Objective**:Drive continuous improvement and operational excellence for Amgen's Global Meeting Management (GMM) program in Mexico through technology leadership, data-driven decision making, and process optimization.- ** Championing Technology Leadership**: Manage Cvent & C3, drive automation initiatives, and ensure seamless data exchange between connected systems.- ** Empowering Data-Driven Decisions**: Leverage analytics to enhance the GMM program, generate reports, and guide functional partners (Commercial, Finance, etc.) in budget allocation and meeting spend optimization.- ** Streamlining Processes**: Provide oversight for HCC meetings, ensuring alignment with business values, compliance, and policies.**Key responsibilities include, but are not limited to**:**Compliance and Risk Management**:- Guide Global Meetings Policy and HCC-specific compliance strategies.- Manage supplier processes, ensuring compliance in sourcing, contracting, and operations.- Collaborate with Corporate Audit and Compliance teams to mitigate risks.**Technology Ownership**:- Manage Amgen's Meeting Technology platforms, including Cvent and C3 to ensure flawless system operation.**Data & Analytics**:- Proactively find opportunities to improve efficiency to enhance the Meetings Program.- Design and implement performance dashboards to track key metrics, customer satisfaction, business performance, and operational efficiency.- Present insightful reports and analyses to the local Management Team**Event Planning & Management**- Serve as SME and primary point of contact for partners on HCC meetings.- Develop and implement event strategies aligned with business objectives.- Plan and be responsible for all aspects of event logistics, including venue selection, catering, transportation, along with the external agency- Hold regular status meetings with customers from pre-launch through program operation.**Congress & Conference Coordination**- Manage the end-to-end planning of congresses along with the RAE (Responsible for Amgen Event, the agency and other customers.- Collaborate with internal and external customers to ensure seamless execution.- Troubleshoot and resolve raised issues from outsourced suppliers and internal teams.**Budget & Performance Tracking**- Develop and manage event budgets, ensuring cost-effectiveness.- Track key performance indicators and generate post-event reports.- Analyze attendee feedback and implement improvements for future events.**Training and Development**:- Conduct training for internal teams and suppliers to ensure effective meeting management.- Maintain SOPs for meeting processes and supplier interactions.**Win****What we expect of you**We are all different, yet we all use our unique contributions to serve patients. The professional we seek has these qualifications.**Basic Qualifications**:- Doctorate degree OR- Master’s degree in Event Management, Hospitality, Marketing, or a related field & 2 years of experience in event planning, congress management, or a similar role as a people leader a big pharmaceutical company OR- Bachelor’s degree in Event Management, Hospitality, Marketing, or a related field & 4 years of experience in event planning, congress management, or a similar role as a people leader in a big pharmaceutical compan