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Some careers have more impact than others.If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.- “At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member._- Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and car care”_We are currently seeking an experienced professional to join our team in the role of **Crew Lead - GCO****Principal responsibilities**- Managing and maintaining a highly skilled, efficient and effective local team of Cybersecurity Analysts in achievement of their responsibilities, which include:- Monitoring the entire global HSBC technology and information estate for new attacks and log them to appropriate systems.- Triaging potentially malicious events to determine severity and criticality of the event.- Responding to alerts from the various monitoring/detection systems and platforms within defined SLAs.- Following detailed processes and procedures to analyse, respond to and/or escalate cyber security incidents.- Supporting cyber security incidents through to eradication and feedback lessons learned, in to improved cyber resilience.- Analysing network traffic using a variety of analysis tools.- Monitoring security appliance health and perform basic troubleshooting of security devices; notify security engineering as necessary for malfunctioning equipment.- Analysing malicious artefacts obtained from network monitoring with a focus on generation of threat intelligence and service improvement.- Identifying and developing new ideas to enhance our detection capability (Use cases) and mitigations (Playbooks) across the security platforms.- Supporting handovers to other teams and countries at the start and end of the working shift.- Performance management and development of the Cybersecurity Analysts.- Collaboration with other local and global Crew Leads and Watch Commanders to ensure co-ordination of workload and continuous 24x7 cybersecurity operations service provision.- Reviewing and validating new Use Cases and Playbooks created by Cybersecurity Analysts.- Ensuring a comprehensive and smooth hand-over between the global teams as shifts end and begin.- Identification of processes that can be automated and orchestrated to ensure maximum efficiency of GCO resources.- Promoting a "self-critical" and continuous assessment and improvement culture whereby identification of weaknesses in the bank’s control plane (people, process and technology) are brought to light and addressed in an effective and timely manner.- Production of Management Information related to the Monitoring and Threat Detection mission that is appropriate to the target audience, supported by data and experienced analysis enabling informed decisions.- EngagementRequirements**Calificaciones - Externas****Skills**- An understanding of business needs and commitment to delivering high-quality, prompt and efficient service to the business.- Strong decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one.- An ability to communicate complex and technical issues to diverse audiences, orally and in writing, in an easily-understood, authoritative and actionable manner.- A team-focused mentality with the proven ability to work effectively with diverse stakeholders.- Self-motivated and possessing of a high sense of urgency and personal integrity.- Highest ethical standards and values.- Good understanding of HSBC cyber security principles, global financial services business models, regional compliance regulations and applicable laws.- Good understanding and knowledge of common industry cyber security frameworks, standards and methodologies, including; OWASP, ISO2700x series, PCI DSS, GLBA, EU data security and privacy acts, FFIEC guidelines, CIS and NIST standards.- Excellent communication and interpersonal skills with the ability to produce clear and concise reports for targeted audiences across internal and external stakeholders.- Solid understanding of business finance as well as effective management of budgets and expenditures.- Experience in a leadership position within a cyber-security operations team to include team and capability development, staff development, career management, and recruitment.- Ability to orchestrate, manage and successfully implement major procedural and technological change within a complex,