Service Delivery Manager
hace 1 día
As a Service Delivery Manager, you ensure the compliance with the Service Delivery Code (SDC) and all Hemmersbach standards in the corresponding field of service or customer account. You live the Hemm- USA - Puebla, MX- Professionals- Full-time**—** Your Benefits **—****:- Dental insurance- Extensive paid training- Health insurance- Internal career development- International environment- Job with purpose- Life insurance- Mentor program**Your skills**:- Determination, autonomy and personal motivation- Ability to work on numerous tasks simultaneously- Practical experience in project management, preferable in IT field / services for atleast 3 yrs- Technical background and experience as IT support- Bachelor degree in Computer Science, Management or equivalent**Your Tasks**:- Management of Technicians.- Supervising of the processes and the level of service contractually appointed (SLA, KPIs etc.)- Recognize and implement the potential for process optimization.- Maintain the Productivity Index for the Onsite services team per project targets.- Responsible for customer satisfaction and overall Total Customer Experience (TCE) targets.- Handle customer escalations by escalating and ensuring resolution.- Establishing root cause and perform post incident reviews internally.- Provide mentoring, coaching, performance management and leadership to the team.- Project planning, preparation and execution.- Create training plans on focused and mandatory portfolio for the team.- Interface between team, management and customers, including escalation management.- Minimize parts write off costs through Supply Chain review, audits and management of part returns.- Recruit and support development of direct staff members.**Be part of us**:Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
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Payments Service Delivery Manager – Latam
hace 2 semanas
Puebla, México Global Payments Inc. A tiempo completoA leading payments technology company is seeking a Service Delivery Manager in Puebla, Mexico.This role involves managing multiple clients and their production services, implementing service improvement plans, and conducting regular reviews.Candidates should possess a Bachelor's Degree, strong client-facing experience, and fluent Spanish with advanced...
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Payments Service Delivery Manager – LATAM
hace 3 semanas
Puebla, México Global Payments Inc. A tiempo completoA leading payments technology company is seeking a Service Delivery Manager in Puebla, Mexico. This role involves managing multiple clients and their production services, implementing service improvement plans, and conducting regular reviews. Candidates should possess a Bachelor's Degree, strong client-facing experience, and fluent Spanish with advanced...
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Service Delivery Manager
hace 1 día
Puebla, México Hemmersbach GmbH & Co. KG A tiempo completoAs a Service Delivery Manager, you ensure the compliance with the Service Delivery Code (SDC) and all Hemmersbach standards in the corresponding field of service or customer account. You live the Hemm - USA - Puebla, MX - Professionals - Full-time **—** Your Benefits **—****: - Dental insurance- Extensive paid training- Health insurance- Internal...
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Payments Service Delivery Manager, LatAm Growth
hace 2 semanas
Puebla, México Global Payments Inc. A tiempo completoA leading payments technology company is seeking a Service Delivery Manager in Puebla, Mexico. In this role, you will manage multiple clients and their production services, implement service improvement plans, and conduct regular reviews. The ideal candidate must have a Bachelor's Degree, strong client-facing experience, and be fluent in Spanish with...
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Payments Service Delivery Manager – LATAM
hace 3 semanas
Puebla de Zaragoza, México Global Payments Inc. A tiempo completoA leading payments technology company is seeking a Service Delivery Manager in Puebla, Mexico. This role involves managing multiple clients and their production services, implementing service improvement plans, and conducting regular reviews. Candidates should possess a Bachelor's Degree, strong client-facing experience, and fluent Spanish with advanced...
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Service Delivery Manager
hace 3 semanas
Puebla, México Global Payments Inc. A tiempo completoTSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year. We are looking for a Service Delivery Manager to be part of our team in Mexico, so if you are pursuing professional development and would like to be part of our amazing growth in...
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Service Delivery Manager
hace 2 semanas
Puebla, México Global Payments Inc. A tiempo completoTSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year. We are looking for a Service Delivery Manager to be part of our team in Mexico, so if you are pursuing professional development and would like to be part of our amazing growth in...
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Payments Service Delivery Manager, LatAm Growth
hace 2 semanas
Puebla de Zaragoza, México Global Payments Inc. A tiempo completoA leading payments technology company is seeking a Service Delivery Manager in Puebla, Mexico. In this role, you will manage multiple clients and their production services, implement service improvement plans, and conduct regular reviews. The ideal candidate must have a Bachelor's Degree, strong client-facing experience, and be fluent in Spanish with...
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Service Delivery Manager
hace 3 semanas
Puebla de Zaragoza, México Global Payments Inc. A tiempo completoTSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year. We are looking for a Service Delivery Manager to be part of our team in Mexico, so if you are pursuing professional development and would like to be part of our amazing growth in...
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Itil Consultant Ba Infrastructure Service Now
hace 3 semanas
Puebla, México Reclutamiento It A tiempo completoVacante para la empresa Reclutamiento IT en Puebla, Puebla Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT BA o Ingeniero Asset...
