Senior Engagement Manager
hace 4 semanas
Job Title Senior Engagement Manager – Zendesk – Mexico City (CDMX) or Mexico State (Estado de Mexico) Key Responsibilities Lead client engagement excellence, serving as primary point of contact for major clients and nurturing long‑term relationships with stakeholders at all levels, including C‑suite executives. Oversee delivery of complex projects from inception to completion, ensuring they meet or exceed client expectations, budget constraints, and quality standards. Actively contribute to refinement and evolution of project delivery methodologies to enhance efficiency and effectiveness across client engagements. Mentor and support development of junior engagement managers and other team members, fostering a culture of continuous improvement and professional growth. Identify potential risks and bottlenecks in project execution, devising and implementing robust solutions to address challenges proactively. Provide strategic oversight and guidance on projects, ensuring alignment with both client objectives and internal goals. Assist in development and refinement of proposals, participating in negotiation of contracts and closure of sales opportunities. Maintain deep understanding of industry trends and advancements to position Zendesk as a leader in the field and provide value‑added recommendations to clients. Work closely with sales, marketing, product development, and other departments to ensure cohesive project execution and client satisfaction. Manage individual projects and portfolios profitably for both internal and external priorities. Qualifications Portuguese and English required; Spanish preferred. Over 5+ years of proven experience in client‑facing roles in a consultancy or professional services environment, with significant leadership responsibilities. Demonstrated ability to manage complex projects and multiple engagements simultaneously. Exceptional leadership skills, with experience mentoring team members and advancing organizational capabilities. Strong strategic and analytical thinking skills. Excellent interpersonal and communication skills, capable of working effectively with both clients and internal teams. Proficiency in project management software and CRM tools. Bachelor’s degree in Business, Management, or a related field; Master’s degree is a plus. Experience with creation of financial impacts of all contract types (FF, T&M, FFM, FTE, etc). Ability and willingness to travel up to 25%. Where We Work Hybrid – Attend local office part of week; flexible remote part of week. Compensation, benefits, flexible hours, remote options, inclusive culture, diversity and inclusion, community engagement, modern parental leave, supportive workplace experience. Zendesk is an equal‑opportunity employer and we celebrate diversity, equity, and inclusion. We comply with all applicable federal and state laws and provide reasonable accommodations for applicants with disabilities. #J-18808-Ljbffr
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Senior Engagement Manager
hace 3 semanas
WorkFromHome, México Zendesk A tiempo completoSenior Engagement Manager – Zendesk – Mexico City (CDMX) or Mexico State (Estado de Mexico) Key Responsibilities Lead client engagement excellence, serving as primary point of contact for major clients and nurturing long‑term relationships with stakeholders at all levels, including C‑suite executives. Oversee delivery of complex projects from...
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Senior Client Engagement
hace 4 semanas
WorkFromHome, México Zendesk A tiempo completoA leading customer service software company is seeking a Senior Engagement Manager in Mexico City or Mexico State. This role focuses on leading client engagement, overseeing complex project delivery, and mentoring junior staff. Candidates should have over 5 years of experience in client-facing roles, strong leadership skills, and a bachelor's degree. The...
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Senior Engagement Manager
hace 3 horas
WorkFromHome, México Zendesk, Inc. A tiempo completoSenior Engagement Manager Location: Mexico City, Mexico (CDMX) Job Type: Full time Remote: Fully Flexible | Hybrid: On-site part of the week, remote for remainder of the week Posted: Yesterday Job Requisition ID: R32550 Job Description The Senior Engagement Manager at Zendesk will be pivotal in driving the success of our most complex and high‑value client...
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Senior Engagement Manager
hace 4 semanas
WorkFromHome, México Zendesk, Inc. A tiempo completoSenior Engagement Manager page is loaded## Senior Engagement Managerremote type: Fully Flexiblelocations: Mexico City, Mexicotime type: Full timeposted on: Posted Yesterdayjob requisition id: R32550## Job DescriptionThe Senior Engagement Manager at Zendesk will be pivotal in driving the success of our most complex and high-value client projects. This role...
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Senior Engagement Manager
hace 4 semanas
WorkFromHome, México Zendesk Group A tiempo completoSenior Engagement Manager page is loaded## Senior Engagement Managerremote type: Fully Flexiblelocations: Mexico City, Mexicotime type: Full timeposted on: Publié il y a 4 jour(s)job requisition id: R32550## Job DescriptionThe Senior Engagement Manager at Zendesk will be pivotal in driving the success of our most complex and high-value client projects. This...
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Senior Engagement Manager
hace 4 semanas
WorkFromHome, México Zendesk A tiempo completoJoin to apply for the Senior Engagement Manager role at Zendesk Job Description The Senior Engagement Manager at Zendesk will be pivotal in driving the success of our most complex and high-value client projects. This role requires a balance of leadership, influential communication, and advanced project management skills, with a strong emphasis on strategic...
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Senior Engagement Lead — Hybrid, Global Client Impact
hace 3 semanas
WorkFromHome, México Zendesk A tiempo completoA leading customer service software company seeks a Senior Engagement Manager based in Mexico to lead client engagement, oversee project execution, and mentor junior team members. The ideal candidate will have over 5 years of client-facing experience in consultancy, exceptional leadership skills, and proficiency in Portuguese and English. This hybrid role...
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Senior Strategic Engagement Lead | Remote
hace 3 horas
WorkFromHome, México Zendesk, Inc. A tiempo completoA leading customer service solution provider is seeking a Senior Engagement Manager in Mexico City. The role involves leading complex client projects, maintaining relationships with high-level stakeholders, and enhancing project delivery methodologies. Candidates should have over 5 years of experience in consultancy, strong leadership skills, and proficiency...
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Senior Engagement Leader
hace 4 semanas
WorkFromHome, México Zendesk Group A tiempo completoA leading technology company seeks a Senior Engagement Manager in Mexico City. This role involves leading client engagements, managing complex projects, and mentoring junior team members. Candidates should have strong leadership, communication skills, and a proven track record in client-facing roles. A bachelor’s degree is required, while a master’s is...
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Senior Client Engagement Leader — Flexible/Hybrid
hace 4 semanas
WorkFromHome, México Zendesk, Inc. A tiempo completoA leading customer service software company is seeking a Senior Engagement Manager to drive the success of high-value client projects in Mexico City. The ideal candidate will possess over 5 years of experience in client-facing roles and have exceptional project management and leadership skills. They will be responsible for nurturing relationships with major...
