Sr Mgr, Expert Services Mgmt

**Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.**Job Description** What you get to do in this role**:- Service 1-2 VLE/LE Accounts- Develop strong executive relationships with Enterprise Architect, C-Level Executives and business leaders- Understand business objectives and outcomes to support the Success Architect in developing a customer roadmap- Enterprise Architecture- Responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives- Engages with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems- Assist Customer Outcomes sales with Staffing and Scoping Projects- Advocate/champion ServiceNow’s advisory and expert services best practices and industry use cases with clients- Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support- Contribute thought leadership (methodology and white papers) on how Advisory, Expert Services, and Co-Delivery can optimize to achieve customer outcomes- Guide a customer down a prescriptive solution design and manage through the technical implementation decision points- Define solutions across the platform that align to out of the box capabilities- Support the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimates- Deliver high customer sat metrics for assigned accounts- Manage a team of 4 - 8 Platform Architects- Responsible for all aspects of employee performance management for your team, including career development, performance reviews, Individual Development Plans, guidance and mentoring- Responsible for the successful achievement of the Platform Architect KPIs, Quality Assurance of the customer engagements for your direct reports**Qualifications** To be successful in this role you have**:- Minimum 3 -5 years in management consulting leadership role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations- Proven track record of success at F50-500 accounts- Understanding of issues and imperatives driving digital transformation across industry- Depth in digital transformation design, implementation, and management- Deep expertise in one industry, “minors” in one or two additional industries- Middle and back office functional experience- Transformation experience- Strong executive relationships with CIO, CFO, CHRO and business line leaders- Experience identifying business objectives and solving business challenges- Experience serving as part of a key client account leadership team- Successful experience integrating with other account functions in developing and implementing account strategies and Customer Outcomes plans- Experience owning outcomes/accountability to a CxO position- Co-Delivery experience with Big 4, large SIs- Knowledge of ServiceNow - mínimal, ideal is knowledge and experience with multiple ServiceNow product suites- Successful track record of managing high performing teams- Player Coach / Mentality- Demonstrated success managing teams to KPIs across a portfolio of customer engagementsJV20**Additional Information**ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.**Work personas**Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall int