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hace 4 semanas

Ciudad de México Mondrian A tiempo completo

**Company Description**El Mondrian Condesa, con un diseño fascinante y una gastronomía deliciosa, representa la energía de Ciudad de México, un crisol de culturas. El hotel, con una ubicación perfecta entre dos barrios fascinantes, le hará viajar a un cuento de hadas cultural moderno. Las 183 habitaciones y suites, con luz natural, cuentan con un alegre mural de Ara Starck y presentan una decoración moderna y relajante. El Mondrian Condesa también tiene cuatro restaurantes y bares adorados por la comunidad local.We are seeking an enthusiastic and customer-focused Front Desk Agent to join our team in Mexico City, Mexico. As the first point of contact for our guests, you will play a crucial role in creating exceptional experiences and ensuring smooth operations at our hotel's front desk.- Greet and welcome guests, providing a warm and professional first impression- Perform efficient check-in and check-out procedures, including room assignments and key card issuance- Handle guest inquiries, requests, and complaints promptly and courteously- Process payments accurately, including cash, credit cards, and other forms of payment- Upsell hotel services and amenities to maximize revenue and enhance guest experiences- Maintain accurate guest records and reservations using the hotel's property management system- Collaborate with other departments to ensure guest needs are met and issues are resolved- Provide information about hotel facilities, local attractions, and transportation options- Assist with concierge services, such as making restaurant reservations or arranging transportation- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies- Adhere to all hotel policies, procedures, and safety guidelines- Participate in ongoing training and development programs to enhance job skills and knowledge**Qualifications**- At least 1 year of progressive experience in a Guest Services role, preferably in a hotel setting- Associate's or Bachelor's degree in business, management, hospitality, or related field; or equivalent of 3 years relevant work experience- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook)- Experience with Opera property management system is preferred- Strong communication and interpersonal skills, with the ability to interact professionally with guests and team members- Excellent customer service skills with a friendly and enthusiastic demeanor- Detail-oriented with the ability to multitask and work efficiently in a fast-paced environment- Problem-solving skills and the ability to make decisions under pressure- Basic math skills for handling financial transactions and reconciling accounts- Flexibility to work various shifts, including evenings, weekends, and holidays- Ability to stand for extended periods and occasionally lift up to 20 pounds- Fluency in English; additional language skills are a plus- Knowledge of the hospitality industry and local area attractions is beneficial

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