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**Who is Tech Mahindra?**At **Tech Mahindra**, we not only provide Agile and DevOps methodologies to our customers, we have adopted the same within the company as well. Our nimble processes are not mired in red tape, yet robust, flexible and result-oriented. We are Software Engineers, Technical Architects, Cloud and DevOps specialists. But the most important, we are dreamers, creators and challengers. Each day, we strive to make great come alive. Our lemma: "work smart and play hard"Our technology partners are **Hashicorp, Cloudbees, Chef, Pagerduty, Docker** and **SAP**.We're looking for a **Senior Analyst****Location: Mexico- remote****Technical Capabilities**:- Over 5 years' experience working in an IT support environment in an advanced role, working with a call management tool, responsible for hardware, software & business process requests- Over 2 year working knowledge of ITIL incident management & co-ordination- Knowledge of ITIL Foundation course or MCDST- Soft skills course completion directly relating to customer care- Outlook - Mail & Databases- Windows XP- Active Directory- Intel compatible hardware (Desktops, Laptops, Printers, Mobile Devices)- Networking concepts (WAN, LAN)- Remote Access (VPN, wireless)- Understanding of IT security & its importance- Strong verbal and written skills**What you can expect from us**At **Tech Mahindra**, what distinguishes us from other teams is the comfortable environment which engenders trust within teams and with our customers. Trust and openness leads to quality, innovation, commitment to deliverables, efficiency and cost-effectiveness for all our customers.- Work with some truly remarkable IT engineers, architects, specialists and more.- We're growing at a phenomenal pace and we'd like some company.- Hear your voice, nurture your talent and help you strengthen your foot print- Benefits above the law- Mentorship, and opportunities to grow and learn

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