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The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.**Responsibilities**:- Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams- Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs- Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures- Contribute to development of new techniques, models, and plans within area of expertise- Facilitate alignment of the Operations Support infrastructure through focused technologies and processes- Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures- Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations- Has the ability to operate with a limited level of direct supervision.- Can exercise independence of judgement and autonomy.- Acts as SME to senior stakeholders and /or other team members.- Ability to manage teams.**Qualifications**:- 5-8 years of experience managing a team- Experience in analyzing business requirements, developing test plans, and discrepancy resolution- Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63- Ability to work unsupervised and adjust priorities quickly as circumstances dictate- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements- Self-motivated and detail oriented- Proven organization and time management skills- Demonstrated problem-solving and decision-making skills- Consistently demonstrates clear and concise written and verbal communication skills**Education**:- Bachelor’s degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.LiderazgoExperiência en OperacionesExperiência en ATMs (preferentemente)Experiência en redes de computo (preferentemente)Capacidad de Análisis y Síntesishabilidades de NegociaciónHabilidades GerencialesAlta disponibilidad los 7 días de la semanaLicenciatura en Procesos Industriales, Administración, Ingeniería en Computo o carreras similares**Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time- **Most Relevant Skills**Please see the requirements listed above.- **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.-- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._
